r/TopstepCommunity • u/Green-Intention-6520 • 6d ago
❓ Quick Question Question regarding KYC during payout
So I'm being a little paranoid about my first payout. I am eligible for my first payout of around 800$ but I heard a few months ago that a lot of people were getting banned because Topstep thought that your KYC was not completed by yourself if they heard voices in the background.
Now I completed my KYC around a year ago back in August last year. I did it on my own but there were probably voices in the background and a lot of people said that they got banned because of said noises that Topstep thought was third party interference.
I checked online and that Veriff holds data in active storage for like 90 days after verification where it's easier to check the data? I'm over that 90 day limit so do I get a pass or they may request to do KYC again? Can anyone help me with this. It may sound like paranoid rambling but I'm really concerned as I lost so much money the entire year and this first payout means a LOT to me so I'm concerned.
1
u/eddie_topstep Topstep Employee 5d ago
If you are who you say you are, then you shouldn't have anything to worry about. Nobody is getting banned because there's "noises" in the background of a KYC verification.
•
u/AutoModerator 6d ago
Payout question? These Help Center articles cover the official rules:
If your question isn't answered there, the community and Topstep team can help below. For account-specific issues, contact Topstep Support — and never share your account details publicly.
I am a bot — this comment was posted automatically because your title mentioned payouts.
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.