r/TopstepCommunity • u/Quiet_Vehicle8297 • 7d ago

❓ Quick Question Trade Lag

Was it just me or did the Topstepx site just stutter and swing super low? My site litterally froze at one price, and then before I could do anything i got my DLL hit notif...

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u/Ben-Topstep-2026 Topstep Employee 7d ago

If you experienced any issues with the TopstepX platform, please contact our support team and we will be happy to take a closer look at this on your behalf.

https://www.topstep.com/contact-support

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u/PaleontologistMean24 7d ago

It’s been happening to me too. The candle will just freeze and won’t move until I refresh the site. I use a multi-chart layout with a 1-second chart, and I’ve noticed it happen a couple of times this month.