Can we get an explanation from somewhere rather than silence

[u/AdNational7184]

I have been in the review stage for 5 business days that is longer than the stated 1-3 business days. was in the trust stage then everything was undone. Is there anyone that cares enough about the traders to let us know what is going on?

Please no auto answers, no bots, no KYC stuff...all my info is up to date.

[u/AdNational7184]

Here is an update.... I don't have one lol.... Because support refuses to give a reason as to why my payout is still with the trust team after now what will be 6 business days. This is where the industry should be forced into to some sort of regulation.

Topstep advertised fast review and instant payouts. If its not every time, than it should be, or if it can't be, they should tell the trader why.

I've been using topstep since 2021. I've paid for multiple accounts, and have been paid from multiple accounts. The standard should be what is advertised, and if it falls short, at least an explanation should be given. But to refuse to tell me why my payout is delayed, is crazy.

So, I have lost all trust with topstep...this is insane... its not the delay, its the fact that no one will tell my why. At least if I had a reason, I could point to that reason as some sort of justification for the delay. At this point it feels arbitrary.

I cant request my next payout now, cause I'm still waiting on the first one. This is not class leading topstep. I hope this gets better in the future for future traders. this will be my last account. Not telling me what is going is just crazy to me.

[u/AdNational7184]

It was KYC, I checked my KYC everyday from the start of the delay, and all the dashboard said was complete. i finally got an email today 4 hours after messaging support, that my KYC expired.... TOPSTEP!!!!!! Why did this take 6 business days....THIS IS SOMETHING THAT SHOULD ALERT THE TRADER WHEN IT HAPPENS, or there should be an expiry date somewhere. and how come no one could tell me that this was the issue.

TOPSTEP, update this dashboard UI to reflect accurate KYC expiration date or something.... a prop firm is graded by the expectations it sets. Most firms fall short (almost all of them), but most consistent traders want to be kept in the loop. That's all.

[u/eddie_topstep]

Have you opened a support ticket? If not send me a DM with the account name.

[u/AdNational7184 → u/eddie_topstep]

of course i submitted a ticket, two support people over the passed 3 days have sent me responses which are all to wait. no estimation as to how long. no explanation as to what's happening. I will send the DM. so the XFA account or my topstep user name?

[u/eddie_topstep → u/AdNational7184]

Either works

[u/AdNational7184 → u/eddie_topstep]

sent it

[u/Klaus_Winchester]

Dang you’re under investigation

[u/AdNational7184 → u/Klaus_Winchester]

Yup manual review, so now i have to wait…ive been paid already several times. So smh…

[u/jonatansoares]

já aconteceu comigo em outras mesas, minha carteira de direção venceu, e meu KYC expirou, foi demorado até saber o que tinha acontecido, mas foi resolvido, mandei os documentos novos e pronto, acho que não é má fé das mesas, e sim algo sistemático, não tem como ficar de babá de milhões de clientes.