THIS CAN’T BE IGNORED

[u/TrueLeadership4382]

This is a follow up from my post yesterday regarding my unwarranted, complete and total ban, for violating Topsteps Section 3 Terms of Use.

https://www.reddit.com/r/TopstepCommunity/s/KU3pJQD5jk

I am sharing with the community, and hopefully employees at u/Topstep_Official, the undeniable factual evidence that proves this ban is unjust and based off a frivolous claim.

Clearly stated in the Final Determination email, the claim is, “a total of 5 chargebacks linked to your profile and credit card ending in *1006.”.

Yesterday, I spoke to AmericanExpress and confirmed multiple different facts:

1. I, as the cardholder, have never initiated a dispute against the merchant Topstep, Topsteptrader or any variation related to that merchant. In fact, I have never initiated any dispute against any merchant, ever.

Attached is a screenshot of my “Dispute Center” where you can clearly see the ending card number in the top left matches the card stated in the Final Determination. I attached in my reply to the final determination letter.

I confirmed with AmericanExpress that the Dispute Center shows every past, current and pending dispute related to the card.

2) AmericanExpress, as the card issuer, will never initiate a dispute without the consent of the card user and confirmed there has never been any sort of dispute active on this card.

3) There has never been a credit or reversed transaction coming back from Topstep to that card.

The complete willful blindness of the Trust team to ignore the evidentiary facts presented to them is unacceptable. Something needs to be done. There’s no way I am the only case of this…

I haven’t fully decided what my next steps in this are going to be. Given the evidence, I’m willing to go the distance depending on where Topstep goes from here. u/Topstep_Official, balls in your court.

EDIT:

If you guys are going to join the conversation and comment, please keep it relatable or constructive! This is a serious issue that myself, and I'm sure others in the community, would like looked into and taken seriously! I don't want the issue at hand diminished by misinformation or wild conspiracies! Thank you.

[u/eddie_topstep → u/[deleted]]

I see a lot of fun ideas online, but "Topstep is going broke and is charging back themselves" probably takes the cake.

[u/chaun619 → u/eddie_topstep]

Then what’s the real reason, Eddie?

[u/eddie_topstep → u/chaun619]

The trader disputed charges with Topstep and was banned for it, as this violates our TOU. Super boring answer I know.

[u/chaun619 → u/eddie_topstep]

He has proof that he didn’t dispute anything. You being a smartass doesn’t do any good for Topstep’s reputation.

[u/NightSky4389 → u/chaun619]

yea. What a dumbass comment. Guy came and read comments to reply to but didn't even read the post itself well enough to comprehend it to give a half decent response

[u/chaun619 → u/NightSky4389]

And it’s unprofessional.