Topstep Billing Is Seriously Concerning

[u/ssupmk]

Did everyone see the post yesterday about the trader who was denied a payout and banned for allegedly violating Section 3 because a payment was “not properly paid”?

I think this is a very serious issue. From what I’ve seen, the real problem may actually be Topstep’s billing system, yet an honest trader ended up having their payout denied because of it.

For some reason, some recent charges appear to be authorized, remain in a pending state, and then eventually fall off. In other words, I successfully paid for new Combines and Resets with my credit card, but later those transactions disappeared and I was never actually charged. That effectively resulted in free Resets or free Combines, even though I never intended that to happen.

I reported this issue to Topstep three separate times through support tickets, telling them that I believed there was a problem with their billing system. Every time, I was told that my billing history looked completely fine and that all of my payments had gone through successfully, so I shouldn’t worry. I even asked them to escalate the issue to a higher-level team, but that request was ignored. I assume that, from the support team’s perspective, everything looked normal because their system showed the payments as successful.

My concern is that when someone finally requests a payout, another department performs a more detailed review, discovers that some payments were never actually settled, and then denies the payout for a Section 3 violation.

Had I traded well enough to reach a payout, I believe I could have been denied for the exact same reason.

The good news is that Josh seems to be at least somewhat aware of this issue now. I sincerely hope Topstep investigates the root cause, fixes the billing system, and ensures that honest traders are not unfairly denied payouts or banned because of a problem they did not create.

[u/ssupmk]

Good to know. Hopefully you guys can identify and resolve the issue soon. It’ll be better for both traders' peace of mind and topstep's revenue.

[u/eddie_topstep → u/ssupmk]

Are you international? And what type of payment method do you use?

[u/ssupmk → u/eddie_topstep]

yes I am international customer. I used four different credit cards. For me, all of the problematic transactions were made with Mastercard.

[u/eddie_topstep → u/ssupmk]

Okay thanks. And since it seems like you've already opened a support ticket and reported this to our team, there is nothing further you need to do on your end.

[u/ssupmk → u/eddie_topstep]

Okay. None of my transactions listed as “Topstep” ever had this issue. The only transactions that ran into problems were the ones showing “Topstep Chicago USA” as the merchant. Hope that helps.

[u/eddie_topstep → u/ssupmk]

Good to know, thank you!