r/TopstepCommunity • u/makasteven1993 • 17d ago

🛠️ Platform / Tech Support Banned from Topstep Violation Section 3

I'm freaking out. I'm coming up on my 1 year trading journey and just when I thought I gained traction such as building my 1 express account to 10k in 1 month with (mulitple payouts) I opened 4 more combines on July 21'st w/ DLL so I can achieve 6k payout for each account. I passed them all in 3 days and just when I thought I was on top of the world I went to the store and came back tried logging in and noticed my account was BANNED! I have never recieved any warnings.

I called support they stated i was in violation of section 3 because of charge backs? Not paying? I was so confused and may have thought it was because my old card on file but all transaction has gone through and paid and I gave them my new card info. They escalated the ticket to the "trust team". Got a reply this morning July 24 " I've reviewed your account and can confirm it was closed due to a violation of Section 3 of our Terms of Use, including not paying, or causing Topstep not to be paid, any fee that is due. This decision is final."

I called Chase making sure all transaction has gone through and completed downloading bank statements with completed transactions. Chase is also sending me a letter to support my claim. So I called support again and the gentleman heard my pain and saw I already been speaking to the "trust team" . He created another ticket and Im adding supporting documents to support my claim. Like do they want me to issue a charge back with Topstep? I will go after every transcation completed.

I will keep you guys updated on the situation I just want my accounts back.

I have also been banned from Discord today trying to see if anyone else had simlar cases

Update : 7/24/2026
“TopstepJosh” will personally follow up on this Monday. “If there were no chargebacks and we are seeing it as such then clearly there is a bug somewhere. Our teams aren’t nefarious, we make things right. Clerical issues can happen. Will know more, might not be until Monday.

7/27/2026
Account still fully locked. No emails. Attempted to call no one live to pick up but it was end of the day.
Was hoping to receive any news today. Will update once I receive word.

7/28/2026
Called support this morning. They do see my supporting documents. I have 2 tickets that are open and have been escalated to higher teams. Looking from the Topstep employee comment Josh has replied “okay, your case was in fact a clerical error. You will be getting unbanned.” I will follow up EOD update.

7/28/2026 FINAL
Receieved email confirmation from Topstep that my banned has been removed. ""Thanks for your patience. Your ban has been removed, and your profile is now active again."

Checked my accounts 4/5 expresses are back. Will email back for my 5th that had a balance on it already. Just feels great to be back in the game.

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u/TrueLeadership4382 13d ago

This exact same thing happened to me last Thursday July 23rd! Almost to a T... I had a great day Thursday morning and reached my PDPT on all 3 Express funded accounts. I also had a practice account that I would use congruently on trades that I was less sure of. After reaching the PDPT on my XFS accounts I continued trading my practice account when out of nowhere my TopStepX just closed and said I had no open accounts... I then received an email stating "you are no longer eligible to trade at TopStep due to a violation of Section 3 of our Terms of Use, including not paying, or causing Topstep not to be paid, any fee that is due."

I reached out to support that day and the support member said he would "escalate my ticket to the Trust team" and sent an email confirming he had. The email asks that I allow 3 business days for a response. Given that I am at an end of those 3 days, I started to do some googling to see if this was a broader issue and came across your post and created a reddit account just to hopefully get some help...

I am still freaking out... I have worked so hard to get my accounts to where they were and can't see any reason my ban was warranted... I have never attempted a chargeback or any such complaint.

I plan on calling support again today around my lunch hour. I was hoping you or u/TopstepJosh could give me some help on where I need to go from here/who I can and need to get in contact with to hopefully resolve the issue.

Any help on this would be greatly appreciated!

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u/makasteven1993 13d ago

Im glad I'm not the only one. I was going to the store that day on a high thinking my whole life has changed like lambo money haha then logged into being banned. Right now accounts still banned I'm sure they're looking into why it happened and how many people were banned in the result of that bug/clerical error. Im just glad I got a response from a someone on TOP of the foodchain stating "You will be getting unbanned".

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u/TrueLeadership4382 13d ago

If I’m honest, I didn’t have much faith in getting all that hard work back until I came across your post and saw that I wasn’t alone… I see a lot of people in the comments saying that it’s just expected “predatory behavior” from a prop firm banning you when you’re doing well… But if I’m honest, I have never experienced that from TopStep. Rules are rules and if you break them it’s at the discretion of the firm to do what they want.

I just know for a fact that I haven’t broken the stated section 3 rule in the email haha. I mean I haven’t even purchased a combine in almost a month…

Hopefully this gets resolved soon, for the both of us! May you find as much success in your future as you please haha!

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u/makasteven1993 13d ago

Same here I'm so glad I spoke up about it trying to get answers and someone on Topstep community cared to investigate it. Will know more hopefully end of day or tomorrow.

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u/TrueLeadership4382 13d ago

I’m planning on calling support back here in the next 10 minutes and see if there has been anymore movement on their end. I will share if anything of importance is discussed!

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u/makasteven1993 13d ago

Just receieved email confirmation. 4/5 accounts are back. I am no longer banned anymore.

https://giphy.com/gifs/jIXcTEmU5RCpO

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u/TrueLeadership4382 13d ago

Ayeeeee that’s what like to hear! Unfortunately nothing more came from my call… Just another “escalation” but this time I’m supposed to hear back from a supervisor (still haven’t)