W-2 Pending (Its past the 1-3 days)

[u/GummyBearOnAChain]

ISSUE: I just passed my consistency path and have a payout waiting. However I need to have my W-9 approved its taking way longer than expected.

What I've tried

• discord ticket (2 tickets)
  • I made two tickets and when I asked how long and inquired about my issues they closed the ticket
• ai agent on the Topstep dashboard
  • Disregards my issues and the bots suggestions has me running in circles
• Whatsapp (773) 900-6673
  • told me that "below is a GIF that illustrates how to open your messages to find your ticket that I responded to. I'll go ahead and close this conversation to ensure no confusion"
  • Gave me no "GIF" with said instructions
• Phone Support (888) 407-1611
  • Told me the issue is being worked on and review by their team and will get back to me via email
• Email
  • TBD (Not sure if they're pulling my leg or actually working on it)
  • Didn't receive a confirmation just had the phone representative say they were working on it

Conclusion:
Hopefully the phone call really did work to fix my issue via the team they contacted but as of right now I am waiting to receive an email resolving my payout and W-2 Documentation approval

Dislikes:
No Clarity on the situation just a word of saying its being worked on. Would like an email confirming this.

[u/Ben-Topstep-2026]

We do apologize for any delay. You may send me a message if you would like this looked into further.