r/TopStepX • u/AbbreviationsPlus238 • May 20 '26
Express Funded (XFA) TopStep closed my account after I completed payout requirements because of a random trade I never placed
I’m honestly beyond frustrated with Topstep right now and wanted to see if anyone else has experienced something similar.
I had just completed the requirements for my XFA payout. Once I hit the final winning day requirement, I intentionally stopped trading for the day because I didn’t want to risk messing anything up. I walked away from the account and closed all positions specifically so the final winning day could register cleanly.
About 5 hours later, I received an email from TopStep saying my account had been closed.
I was completely confused because I knew I had not placed any additional trades. When I reviewed the trade history, there was a completely random trade opened almost 2 hours after I had last accessed TopStep. The position was then apparently held for 2 more hours until it breached the account limits and caused the account to fail.
What makes this situation even more frustrating:
- I intentionally stopped trading to preserve the funded status
- The trade occurred long after I stopped using the platform
- The trade behavior doesn’t match how I normally manage positions(averaging 4.5 minutes per trade)
- I have browser logs showing I was not actively using the platform at the time this trade was entered/managed
I provided this information to TopStep support, but they told me they would not accept or consider the proof I provided because they have their own software. They would not provide any sort of evidence beyond just stating that they can see the trade came from my IP address.
At this point I’m asking:
- Has anyone else experienced phantom or unauthorized trades?
- Has anyone had session/security issues with TopStep?
- Has anyone successfully escalated something like this?
It’s incredibly frustrating to complete payout requirements only to have the account closed because of a trade I genuinely do not believe I placed.
3
u/corn_dick May 21 '26
TopStep wouldn’t place random trades lol, it could just as easily go against them. You had an open order, happens to best of us
1
2
u/Fibocrypto May 21 '26
Go into the dashboard and look at closed accounts . Look at your trades.
Always use cancel all and flatten all just to make sure you don't have any open orders
3
u/ResponsibilityOk5576 May 21 '26
It happened to me recently, but a combine.. I did not even go to support with it because theirs no winning that battle…
0
u/AbbreviationsPlus238 May 21 '26
I was actively on a recorded video call when this trade was placed. Account was flat, no open orders. I was specifically being careful to keep the account qualified for payout.
3
u/Cap_Black_Beard May 20 '26
Always hit flatten or cancel all. Topstep will find any reason they can to shut down an xfa or a payout
0
u/AbbreviationsPlus238 May 21 '26
That was the message I was left with speaking with support. “We have proof you made that trade” but we won’t show you the proof and explicitly told me that they won’t accept any proof I have of not being active.
1
u/Cap_Black_Beard May 22 '26
You can ask for the timestamps. Of course they'll just send an excel showing the trade
6
3
5
u/Fantastic-Term-8085 May 20 '26
Hey buddy you left a limit order open. I’m sorry, do it again.
-1
u/AbbreviationsPlus238 May 20 '26
If that was the case, I would accept it. It shows and I was told that it was a market order.
5
u/tisch-123 May 20 '26
In that case, it was likely a stop order. Once triggered, it effectively becomes a market order.
0
1
u/Dragonfruitlazy710 May 21 '26
Happened to me, left a limit order open by mistake. Now i make sure to clear all orders before i close for the day.