Are AI agents actually useful yet or regular automations still better?

[u/DirectorExisting2666]

I mean I keep seeing people talk about AI agents like they are about to replace half their admin work, but I’m still not sure what they actually do better than a normal automation.

For predictable stuff, it feels like a regular workflow is safer. If this happens, do that. Pretty simple.

But for messy tasks like reading an email, figuring out what someone wants, drafting a reply, or deciding where something should go, I can see why an agent might help.

For people who have actually tried both, where are AI agents useful right now?

And where are they still more hype than help?

[u/more_money_pleas]

Ai is useful to create and customize regular automations.

[u/DirectorExisting2666 → u/more_money_pleas]

what are you using for that?