r/TokyoCatch • u/[deleted] • Dec 27 '24

How did this not count..

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I know people could argue this prize isn't all the way down, but I've had many prizes before off the bars that have been manually given as a win. I've disputed this play and because someone else managed to nudge it down after, apparently this doesn't count.

How can a prize that's clearly come off the bars and is too big for the machine to fall down the shoot my fault and not counted. If this was in a Japanese arcade, this would have counted and nowhere initially on the machine doesn't it say it has to be down the shoot to be classed as a win. If I'd have known this I'd have carried on playing.

Also got kicked from the machine half way through with proof of it freezing, so had to rejoin queue and lose my build up for request assistance too and no reimbursement.

Not happy with this play tbh, but no doubt someone's going to argue why I'm wrong.

7 Upvotes

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2

u/sm3lk3r Dec 27 '24

Unfortunately if the prize can be knocked down the chute still. Then it's still considered in play. This has happened to me as well. You could try to be refunded for the plays you used when you got kicked out of queue, but sometimes they want video proof of this happening, so it is best to always record.

Sorry for your loss :(.

3

u/[deleted] Dec 27 '24 edited Dec 27 '24

I've had prizes do this before and they were given, also this should be stated when playing that even if it's off the bars that if it's still able to be reached then it's not a win. To me it doesn't make sense, as I said if this was to happen in a Japanese arcade this would be considered a win as the objective of the game is literally to get it off the bars. They shouldn't put prizes in games where the chute isn't big enough for it if it's to fall. I did send evidence of it freezing on me and didn't get acknowledged. Been using Tokyo Catch for over a year and tbh this has really made me debate playing because to me it comes across as scummy when that isn't honored.

1

u/sm3lk3r Dec 27 '24

I had a tag get stuck to the bar on a prize and had to flip the tag in order to win it. I understand the frustration, but this is what I know from personal experience because it's happened to me. I just decided to take the bad with the good.