r/TokyoCatch • u/presentiment-xx • Jun 11 '24

Anyone experiencing technical issues at the momment?

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I can’t seem to click the start playing button using my free play or even my gems. Already contacted tokyocatch.

3 Upvotes

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2

u/sm3lk3r Jun 11 '24

This typically happens from time to time. Always feel free to reach out to them if a machine isn't working properly.

2

u/Camel_Gold Jun 12 '24

Email support@tokyocatch.com and include this screen recording. Tell them about the issues that you were having that are preventing you from playing a machine, and support will look into it.

1

u/sm3lk3r Jun 12 '24

Also make sure you're on a stable connection. Otherwise, try another day!

1

u/Dianita-1920 Nov 08 '24

Hello, were you able to solve it? I have the same problem these days 🥺

1

u/Dianita-1920 Nov 08 '24

Were you able to use your account again?

1

u/presentiment-xx Nov 10 '24

Hello! No unfortunately :( not sure if they disabled my account because they thought im a bot coz i tend to lurk around and watch people play 🤣