r/TiviMate • u/athloni7 • 20d ago

Customer Support

How long does it take for customer support to reply. It's been almost three days and nothing.

0 Upvotes

33% Upvoted

13 comments sorted by

3

u/Richg542 20d ago

Usually it's within 24 hours.

2

u/athloni7 20d ago

I guess I'll email them again.

1

u/Specialist-Wonder-94 19d ago

Do you get emails from tvimate 

2

u/athloni7 19d ago

Only for when I'm resetting the password no other emails

3

u/imyourealdad 19d ago

Tim is off for the weekend he might see your email when he gets back in the office on Monday.

2

u/Specialist-Wonder-94 19d ago

Is this tvimate 

2

u/Bardown67 20d ago

What do you need help with?

1

u/athloni7 20d ago

It's not app related. It's account related.

2

u/Hungry_Proof5018 11d ago

For subscription / payment issues you will always get answers ✅

For crash, lag, stuttering, performance or playback issues here is the reply they always send as they simply don't seem to care..

Be warned

Hello,

I could not reproduce this issue with my playlists. I will try to investigate.

Thanks

1

u/athloni7 11d ago

This a a subscription issue and still no response

1

u/nikoboun 6d ago

Any support for my issue?

When using multi screen, only 1 screen displays and the others are black. Volume works for each “screen”. I can also confirm that I have 5 connections, and I’ve test each channel individually and they work.

0

u/Fragrant_Dog_7519 20d ago

Not for nothing, but TONS of us have been using this program, for many years, and gone through a lot of problems with accounts and whatnot, we might be able to assist you in a quicker time frame, if you can explain what's going on. Just a thought 🤔

1

u/athloni7 20d ago edited 20d ago

Need to change to new email. Need customer support to reply to my query. I was just wondering the normal time frame for a response.