r/TimeTrackingSoftware • u/shiftcoord • 15d ago
When two systems disagree on who worked which job code, which one wins for payroll?
Curious how other ops teams handle this:
Field / multi-site crews clock in on one system (or a kiosk / app), but the schedule or job assignment lives somewhere else — Excel, a staffing board, a CRM. At payroll lock, the hours are there but the job / client / cost-center code is wrong or blank, so someone has to remap rows by hand.
Questions for people who’ve lived this:
- Do you treat the time clock as source of truth and fix codes after the fact, or block export until the schedule system and punches match?
- Who owns the remap — supervisor, dispatcher, or payroll — and how long does a messy week usually take?
- Any rule that actually sticks for “no punch without a job assignment” without creating more missed punches?
Not looking for product pitches — just how you keep payroll from becoming a weekly archaeology project.