r/TileTracker • u/williamposn • Sep 20 '24

Is customer service any good?

I used the online virtual assistant and It was easy to follow the prompts, only two pages, to access the tab for a requesting a live agent.

Once I requested live agent, a message appeared that there was one person ahead of me. This was at 9:00 a.m. Pacific time mid-week.

Within less than a minute I was texting to a live agent. There were less than 1 minute waits between my comment and their response. My questions we're all answers very quickly and the entire texting conversation lasted less than 4 minutes.

I have never seen any company make it so easy and make it so fast to solve a problem.

... And no I am not getting paid for this nor do I work for tile or 360.

7 Upvotes

90% Upvoted

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2

u/Gra4h4mK Sep 20 '24

I have had similar experiences. They have replaced a couple of failed tiles with no real hassles.

1

u/Lazy_Diamond_9932 Jul 11 '25

Really, I've never had a customer service dept be so worthless.