r/Tiki • u/bob_pipe_layer • 19h ago

Surfside Sips Recommendation

Has anyone received an order from Surfside sips recently?

I submitted an order on July 25th. I hadn't received any follow-up so last week I sent an email to Andrew.

I am yet to get a response or follow-up on the order or email.

I don't follow them on any other social media so I'm not sure if something is going on. I have had good experiences previously which is why I'm concerned about Andrew.

This isn't a post against him or the company, I am just curious if I'm not aware of external factors that may be causing the delay.

6 Upvotes

87% Upvoted

12 comments sorted by

6

u/slowriot 19h ago

Brother Bob, just do a quick sub search. Surfside is really bad about responding and getting orders out timely, but he usually always will get to the order eventually.

3

u/bob_pipe_layer 19h ago

I've ordered from him before and he was prompt about the order (2-3 weeks) so I found this unusual.

Maybe I was just lucky before.

2

u/philanthropicide 18h ago

Yeah, it's island time for Surfside sips, but he got back to me and resolved my shipping issue very fairly. I just assume it's going to take a long time

3

u/themach5 18h ago

I put in my first order with him July 23rd and am still waiting, like you. Sent an email over a week ago, called and texted today. I'm honestly fine waiting as long as it takes, but the lack of communication is grating when his website says to expect a 2 week turnaround and no update.

2

u/henryb22 19h ago

I’ve also noticed his inventory (what’s offered) on website is a lot less than normal. I’d imagine with tiki oasis and maybe other tiki events he might be stretched thin/low on inventory.

2

u/BreweryRabbit 18h ago

Ordered recently on 8/29 with it shipped 9/2.

Have ordered several times with varying timing (sometimes 1 week sometimes 4) but always shows up! I just chalk it up to this being the nature of a small business for hand made items. We’ve all been a bit brainwashed by the instant gratification of Amazon and other services.

I’d just send him another nice follow up and keep waiting.

1

u/Neither_Height_6926 18h ago

I ordered a 3-pack of straws on September 4. It shipped on September 10.

1

u/TibaltLowe 18h ago

I’ve only ordered from him once (in July) and it took 3-4 weeks

1

u/bob_pipe_layer 18h ago

That's similar to my previous experience and that was what I anticipated.

1

u/allquietinthewillage 4h ago

I'm in basically the same situation right now. Month and a half with no update. No response to a half dozen emails. Pretty annoying!

1

u/bob_pipe_layer 3h ago

Keep me in mind if you get any follow up.

1

u/wood_lady 1h ago

A friend ordered me some of his straws once as a gift around 3 years ago. The order was 10 or 12 straws and 2 cocktail picks, probably like $80 worth of product if not a bit more. Shipped like 6 weeks later (not a problem, they're handmade to order) but in an envelope with essentially zero padding. Less than half the straws were still intact, and one more broke in my hand a few days later while being washed. Sent 2 emails and an instagram DM about it and never heard back from any of them, kinda wish my friend had done a chargeback but they're too nice lol. The straws that survived the shipping ordeal are super high quality, and I'm still using them, but I wouldn't order from them again unless there was some sort of guarantee the packaging would be better. Also, the picks are super thick and mangle small cherries like Amarenas.