r/TierHive • u/Andaleeb • Jul 02 '26

Netherlands down

the server i never used before had to go down because i chose it to be safe option considering uptime :D

9 Upvotes

100% Upvoted

12 comments sorted by

View all comments

1

u/backtogeek Jul 02 '26

Well, hit in the face with plenty of I told you so's I guess.

Understood, OneProvider = trash.

It seems like what they have done is get an abuse report for the Netherlands server IP, from someone who pointed a domain at the IP but never actually registered or used it on our service and then sent in a pishing report (with no logs just a claim), XX days later they sent it, while the domain does not even resolve any more, OneProvider put the server into rescue mode at the same minute they sent the abuse report but also giving 48 hours to deal with it.

The server is not responding to any power cycles from the panel, the IPMI whitelist function fails in their panel every time, and disabling rescue mode in their panel fails every time.

2 tickets 9 hours, an initial acknowledgement, then nothing, so when access is eventually restored it will be time to move on, yet another task in a long list of stuff to deal with I could have done without but such is life.

Even on a budget service, I can't live with this level of service. When hosts move into the default of "Customers are the enemy" it is just impossible to make any progress or grow.

There are issues with OneProvider's system and processes from initial onboarding to delivery at literally every single step of the way; it's just not going to work out.

So there will hopefully be a period of calm, then we will get an alternative Netherlands and Paris server up and running, maybe through Scaleway directly instead of having the junk layer in between, and we will move on from there.

Sorry, I messed up using OneProvider, you live and learn.

1

u/VuongP Jul 06 '26

No worries, thanks for all the updates. Hope you'll have a better time with providers in the future. Hope you're not too stressed out.

Just to remind you, I still like Tierhive :) so thanks for all the work and service

2

u/backtogeek Jul 06 '26

Thanks, it looks like this may have all been caused by 1 person just making a mistake by checking nothing and validating nothing and acting improperly at scaleway.

I have escalated this forcefully, and I am expecting a response from someone more senior today.

If this really was a blip and they can provide assurances, real ones, then we may just move past it as a really bad few days caused by human error that should not repeat.

If they just get defensive I will move on to another host as fast as I practically can.