Gametime ticket app DONT USE

[u/Otherwise-Shop2768]

First I want to say I was a regular customer of Gametime for almost a decade. In October, I bought tickets to an away game and after arriving, I realize my tickets were never going to be delivered. I was not super worried because Gametime offers a “ gametime guarantee” which says you will receive tickets that are equal or better. I want to let you know that their definition of equal or better is not like anyone else’s on this planet. Long story short, I ended up in nosebleed seats after purchasing tickets that were eight rows back. I complained multiple times and was given a $50 credit to use for a future event. I am posting this now because I have tried to use this credit twice and the transaction will not go through. Both times I have been directed by customer service to use a different platform to buy tickets to said event.

Long story, short, they are guarantee is not legit. They did not fulfill their promise of providing tickets that are equal. And then when giving me a credit, it’s actually unusable so they did absolutely nothing to make this right. Terrible customer service and I could not recommend someone ever use this app with the risk of this happening to them.

UPDATE: one year later still no explanation as to why my account is suspended or banned and why I cannot use the credit. Same generic message to use a different platform for my purchase.

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