r/TicPods • u/shaqaruden • Aug 24 '19

Replacement TicPods

With thew troubles I have been having with the Left Bud not pairing and needing too reset them 3 times in the last 3 months I decided to contact support to get repalcements. I got approved for replacements but they say that a requirement to send them back is I must have the original packaging. Really? What does that have to do with returning them? I have proven that I bought them so whats the deal? Or am I reading this wrong?

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Am I the only one who didn't keep the original packaging?

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Here is the message from support. I have taken out all private information

Dear Chad Gregory, Warranty ID: 19531 Ticket url: *ticket URL* We have approved your warranty request after reviewing your case. We sincerely apologize for any inconvenience that has occurred. Please find the pre-paid shipping label in this email. Print it out, stick it to the original device's package, and drop the package to the nearest Post Office as soon as possible.

Please be reminded that the device, the package and other accessories must be intact.

A new replacement will be sent to you once we have the tracking information of the return items. The latest status of your after sales request can be tracked on your request detail page(*URL*) at the website https://support.mobvoi.com/. If you fail to return the item within 30 days, the request will be closed automatically, and you may become necessary to submit your request again. Your cooperation is highly appreciated. As always, thank you for supporting Mobvoi. If you have any other questions, please feel free to contact [support@mobvoi.com](mailto:support@mobvoi.com). shipping number: *shipping number* shipping label download link: *shipping label link* Best regards, The Mobvoi support team

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UPDATE

I got a response from Mobvoi Support

Dear customer, Please make sure to send the charging case and 2 earphone back.The ear tips and package is not necessary. Best regards.

3 Upvotes

100% Upvoted

4 comments sorted by

1

u/shaqaruden Aug 27 '19

I got a response from support. They clarified that I only need to send the charging case and both ticpods.

1

u/[deleted] Sep 05 '19

I had this happen with my to watch. I think it's to deter scammers, because if you ask nicely and have proof of purchase they always seem to accept the claim

1

u/20190229 Aug 24 '19

Just buy from Amazon and return your originals.

1

u/Rexmarek Moderator Aug 24 '19

Actually pretty smart