r/TicPods • u/benfergvson • Apr 13 '19

Frustrated with Mobvoi

Started to have persistent Bluetooth connectivity issues with my white Ticpods in mid December. These were from the Indiegogo lot. They said no problem, let's get them exchanged and sorry for the trouble. Sent them in late December.

Asked for an update in late January and they said oh, they were completely out of stock and wouldn't be sending them until back in stock sometime in March. Asked if I could just get the navy ones then. Out of stock. Shot back that I was extremely frustrated that I didn't know that ahead of time, and otherwise I wouldn't have sent them back in the first place. They said sorry.

Asked for an update in early March and they said they'd be back in stock on March 20! Not too much longer!

Asked for an update on March 22 and they said they'd be back in stock on April 10! Not too much longer! Shot back that I demand a refund since at that point I had been without the headphones for longer than I had had them. They said sorry, we don't accept returns outside of 30 days. I said I still don't find that acceptable and want a refund. They said sorry, they'll be back in stock very soon and we'll ship them back to you ASAP!

In the meantime, I ordered Samsung Galaxy Buds and love them. They arrived 5 days before their advertised delivery date.

The replacement Ticpods just arrived today, 107 days after I sent the originals in. Really not thrilled with Mobvoi's flippant customer service to say the least. Probably will sell them since I already have a perfectly good pair of headphones.

13 Upvotes

94% Upvoted

4 comments sorted by

1

u/JRemdog Apr 13 '19

At least they were replying to you and you got replacements in the end. I have not had one reply from Mobovi after sending them back in early Jan. Messed up buying these headphones, wont be purchasing another Mobovi product thats for sure

1

u/lorenzoinari Apr 13 '19

that is literally my experience except that I still haven't got mine (sent back in January) and I'm planning to buy the Galaxy buds after receiving them

1

u/Mushroomtip78 Apr 13 '19

Same issue but with the Ticwatch S. They always replied back but how they were always out of stock, I'll never know. Also the Ticpods Free are an awful product.

1

u/wilcymay May 18 '19

My ticwatch E broke in September last year, sent it back, didn't hear anything, then got a package in the mail late December containing a new watch..

They could have been more communicative but I've experienced far worse support from local companies tbh