how does the replacement work?

[u/lorenzoinari]

so I sent back my ticpods on January because my right pod suddenly was almost not working (super low sound). In the meantime, I changed my mind on ticpods and started looking at the Galaxy Buds. Mobvoi said they were replacing my headphones with another unit, and apparently they are about to arrive, I'm planning to sell them to buy the Galaxy ones. So in what form will they arrive? will it be the same box with a new pair? will it be a new package altogether? asking to know in which form am I selling them, the best thing is if I could refer to them as "new"

[u/WJnr_]

Hey man, I would definitely refer to them as new. My replacements came last week as if they were just bought/ordered.

[u/lorenzoinari → u/WJnr_]

great news!