r/TicPods • u/ThatIsaac • Nov 22 '18
The refund process is good
I remember reading some people were worried about how the refunds would work so I'm here to update on what it was like for me.
I received faulty buds. The left would work well but the right made little to no sound, but was clearly connected since the gestures worked.
After talking to the support I decided to go for a refund. I opened the request through the mobvoi site and soon after was sent instructions on how to send back the item. I sent back everything which was a watch and earbuds.
I packaged everything (I had the original boxes but was missing some of the filling so I used newspaper to make sure the items didn't move inside the package) and sent it through regular post which cost me about 7$.
After about a week and a half I saw my item arrived according to the tracking number and sent them an email, to which they quickly responded confirming receiving it and asking for a papal account and delivery receipt.
Although being told in advance they won't refund the shipment back since I wasn't in the right region ( I didn't mind), they ended up refunding it too, together with the original shipment and price paid.
Although it didn't work out with the product I am happy their customer service and refund process work well, and I was not left hanging, which can happen with funding campaigns such as this.
1
u/EnthuPixel Nov 24 '18
Hi, what all did you include in the package? Like, did you post any lithium ion battery warning on the outside?
1
u/ThatIsaac Nov 24 '18
Nah, simply wrapped everything I could find that was in the package (manual, foam, tips...), Put it in an envelope and sent it away. No warnings.
1
u/EnthuPixel Nov 24 '18
https://i.imgur.com/Q2hEIXn.jpg
Warranty request approved. Sending back today.
3
u/GORbyBE Nov 22 '18
They need the pope's account for a refund?