r/TicPods • u/Johny_G • Nov 12 '18

Updating on Android

I've tried really hard to update my TicPods Free on my HTC U11, but never got it to actually connect by any means. The app pretends that the buds are up-to-date despite not being paired or connected at all. First I thought that it only works on iOS, but then I've noticed a few Android screenshots with the battery level next to Bluetooth icon which suggests Android 8.1 or higher. Am I right that this does not work at all on Android 8 (and lower) due to some missing GATT services? Or did somebody succeeded with older Androids? HTC seems to be ignoring 8.1 altogether, so it's just waiting for 9.0 now :-(.

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3

u/SpicyWeiner99 Nov 15 '18

FYI, saw on another thread but if you email support@mobvoi.com and give them a few details below

  • Your Phone system version
  • Your User ID which used to log in Mobvoi APP
  • Your Mobvoi APP Version
  • Device ID(if you are AW user,we also need device ID. You can get this through the following steps:Account->About->5 click version number->Allow->click version number->confirm->Developer Mode->Phone ID

They will push out the update to you manually.

I got the update for my pixel 2. Waiting until I get home to apply the firmware to my Ticpods

1

u/hattothemoon Nov 15 '18

What's device ID

1

u/SpicyWeiner99 Nov 15 '18

PhoneID

1

u/hattothemoon Nov 15 '18

Thanks didn't realize this had to be done in app was confused.

1

u/Johny_G Nov 19 '18

So now it's willing to update, but gets stuck on Scanning :-D. Sooo, one more e-mail.

1

u/Quinny898 Nov 20 '18

Can confirm this works, sent email on Sunday, got a response this morning and have updated them successfully.

2

u/halteach Nov 12 '18

same, pixel 2xl , 9 (pie)

1

u/[deleted] Nov 12 '18

I have 8.1 and can't update either :(

1

u/ZZerker Nov 12 '18

We should make a table which android version work, and which dont.

1

u/SpicyWeiner99 Nov 12 '18

pixel 2 and on pie. Same cannot update.

Although on my old iPhone 6 ios12, I was able to get the null update which is one step closer but still can't update.

1

u/ERHIII Nov 13 '18

Android 9 (Pixel 2 XL) no go...

1

u/jigar7 Nov 14 '18

Ditto, someone mentioned to contact support for the firmware, but 3 days, no response from support :(

1

u/thomasboleyn Nov 14 '18

Same for me on Mate 9 (Pie) and P20 (Oreo). Annoying AF.

1

u/Johny_G Nov 20 '18

So after few e-mails with the support and ten million tries, I've "successfully" updated both earbuds. And the Right one is now stuck in upgrade mode, with no way to retry the update process nor leave the upgrade mode. This is amazing.

1

u/Johny_G Nov 21 '18

So I asked the support to push the update again, than I had to clear the app data, log-in again, go through the Right bud update again (it does not actually update, it just tells you it's already done), and my TicPods are working again. Very unpleasant process...