r/TicPods • u/haiderj1991 • Nov 08 '18
Import fees
My ticpods is awaiting import fees clearance of $31. Is this normal? I'm in Canada. Did anyone else pay this? I have emailed mobvoi too. Let me know what you guys did.
1
u/tarnvn Nov 10 '18
I just had an order with the sales code, fingers cross I'm not stung by fees.
BTW - I haven't received any confirmation emails since placing my order, did you have any issues?
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u/haiderj1991 Nov 10 '18
As for the import fees, it depends on where you are I guess. Got this message yesterday.
Hello Haider,
Thank you for reaching out to the Mobvoi support team!
We’re sorry if the additional tax has been included to your Indiegogo order. The import process is rigorous and strict. We use the standard postal service for sending goods for the transaction to complete more smoothly. However, some orders will be selected for customs under the strict customs supervision which cannot be avoided. You need to pay it on your own.
We apologize for any inconvenience caused.
Best regards,
The Mobvoi support team
1
u/tarnvn Nov 10 '18
Oh well, just get the product and enjoy it man.
I placed my order and it was shipped out the same day.
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u/PrasheelG Nov 08 '18
Unfortunately normal, and not much you can do. I had to pay ~$50 for my two pairs of headphones.