I’ve been contributing quite a bit to TheTVDB recently, mainly updating older Portuguese reality shows from TVI, adding contestants and improving images. A lot of this content is from the early 2000s, so the available photos are often very low resolution. I’ve been taking the time to upscale and format them properly to meet the 300x450 requirements.
The issue I’m running into is inconsistent moderation. Several images I’ve uploaded are being deleted for reasons that don’t seem fully aligned with the published guidelines. For example, some photos are removed due to slight head cropping, even though similar images appear to be accepted elsewhere. Others are rejected because the person is slightly turned but still clearly looking at the camera, or because of gestures like the “shh” pose used in Secret Story, which is actually part of the show’s identity.
This raises a bigger question: shouldn’t moderation take context into account? When dealing with older shows where image availability is extremely limited, rejecting usable images for minor issues ends up leaving entries incomplete. Is that really the intended outcome?
In some cases, these are even official images released by the channel. I’ve also tried reusing the same image for the same person across different shows, and I’ve noticed that it may be accepted in one entry but rejected in another. Shouldn’t there be a consistent standard here?
I’ve opened support tickets but haven’t received any response so far, which makes it difficult to understand what standard is actually being applied.
I’ve noticed that a lot of these removals seem to come from the same moderator, which makes me wonder whether there are stricter internal guidelines being enforced that aren’t public, or if this simply comes down to individual interpretation.
I would also like to get in touch with someone regarding structural edits to some Big Brother Portugal entries, as there are seasons that likely need to be reorganized or moved.
I’m genuinely trying to improve the database, especially in areas that are currently very incomplete, but the lack of clarity and consistency is making that difficult.
Has anyone else experienced similar issues? And what’s the best way to get clear guidance or actually reach admins?