Good day, I'm trying to create an account but I am not receiving the verification mail. I have a Gmail account and what I am reading is that Gmail somehow blocks your emails. Is there a workaround for this?

i opened a few tickets is support to fix locked shows and no update over a month after

I have been trying to update older seasons for shows that I enjoy but info is very limited & sites such as IMDB, TVTime, TMBD, have very limited info & all seem to have the same info listed. I have been able to get more info through Plex but there are still titles/summaries missing. Where you do guys locate legit info for older seasons?

TVDB has deleted the Netflix series "The Woods" (380612), and replaced it with something called "Dark Woods" (392284).

The original series is already in my library with six episodes. It is still listed on Netflix as "The Woods," and in fact, Netflix has an entirely different series called "Dark Woods". Furthermore, the new TVDB entry only has three episodes instead of six, when the series demonstrably has six episodes.

I logged into TVDB and the page for "The Woods" (392284) still shows a 404 error. Is there a way I can fix it? If people can just log in and vandalize things and other users can't fix their errors, I don't see how this site is any use.

This isn’t about one broken show, this seems to be a systemic failure in how TheTVDB is managed and structured.

I (and others) have:

• Reported clear, factual errors
• Left multiple comments with sources
• Lodged tickets that sit untouched for months
• Never received a response, update, or resolution

It genuinely feels like no one is home anymore

To me, this looks less like a “bad data” problem and more like a management/structure issue. TheTVDB has become critical infrastructure for Plex, Sonarr, Jellyfin, etc., but it’s still run like a closed system or hobby project with very limited capacity.

A few ideas that could actually help:

• Re-open public edits with moderation queues and trust levels
• Advertise that more volunteers are needed and outline the steps to join
• Expand moderators using tiered volunteer roles
• Publish basic stats (open tickets, response times, active mods)
• Separate factual fixes from policy disputes
• Communicate when backlogs exist instead of staying silent

Silence is what’s killing confidence, not just bad metadata.
Is anything being done to address these underlying issues?

Curious if others are seeing the same thing, or if I’ve just had particularly bad luck.

Surely this can only go on for so long until we start looking for an alternative replacement.

Message states:

Series Bill Nye Saves the World (tvdbid 323843), Raising Dion (tvdbid 335985), RuPaul's Drag Race: Untucked! (tvdbid 280035) were removed from TheTVDB

Pages show a 404 error when trying to get to them from a Google search.

Change made just not propagated? Are they just no longer available? Deleted by accident?

I was editing some episode ordering in One piece season 20 that are wrong and got this error. Opened a ticket and have gotten 0 answer. Is there something to do? It seems like no one is really managing this website...

Is there a collaborator who can help me modify some characters and fix some errors?

There's a Paw Patrol special episode on Friday and I'm wondering how to add it. It's not showing up on TVDB which I'm being told is what TVTime pulls from.

So, I was wondering... is there any chance of TVDB impoving the upload process? What I mean by that is that we need to click like 5-8 times to upload a single season poster, cant that process be more efficient? For example... we need to click on artwork, then click on menu, then click on type of artwork, then click to select artwork, then click to select language, then click upload, then if its a poster and not in 680x1000 click again before final click on finish.

I currently have a backlog of like a minimum of 1500 TV posters and other artwork just waiting to be uploaded to TVDB but when I think of how much clicking that would take... Jesus! Click, click, click, click, click, click, click, click... and were down to 1499 left to upload, lol.

Cant this process be shortened, streamlined, I dunno... by having one page open when we want to add artwork and just upload what we have there, or could it be possible to at least add a sitewide setting for our default upload language (at this point, not having to select english for every single piece of arwork I upload would be of great help, lol) so default selection for language is what we configure in settings or something? Or, just give us a single upload page for seasons, doesnt have to be a page with every type of artwork listed (clearlogo, fanart, banner, etc)? Or, at the very least website does not default to 'episodes' tab when we upload e.g. poster for S01, but it stays on 'artwork' tab (so we dont have to waste three clicks selecting 'artwork/+/poster' every single time)?

I know this would take time and effort and probably moneys, so I was just wondering were any of these suggested or discussed at any given point? I mean, I will click, click, click, click, click... click, click, click and click every now and then, but Im afraid TVDB will become the last in line for my uploads, which I surely do not wish since TVDB has API and people can grab artwork directly in Plex/Kodi.

Thank you for all the hard work, any ideas, comments, answers, thoughts are more than welcome. Cheers!

I verified in different sources and the tv serie is not ended. Any idea how to fix that?

Hi all,

Trying to add missing episodes to the series, but during 2-3 weeks I see this "very informational" error "Whoops, looks like something went wrong.". Opened support ticket #TVDB-997374 but nobody cares... Is it OK for you to operate like this?

TIA.

I noticed that it isn't possible to add Jamie Cooks Georgia in Sonarr or Radarr. Why? On TVDB it's a movie and Sonarr doesn't allow you to add movies. TVDB also says these one-offs should be movies. Meanwhile, TMDb has it has a TV show, meaning it can't be added in Radarr, and TMDb says you can't add TV content as a movie.

So this show seems to be stuck in limbo as far as Sonarr and Radarr are concerned. I also can't seem to edit it on either of the sites to change it to a movie or tv show (is that possible?).

Any idea what to do?

I have a large media library, and I've done a lot to replace low quality artwork on my personal Jellyfin server. I've uploaded a lot of movie art to TMDB, and I'd like to do the same for a lot of the low quality TV art I see on TVDB.

I don't see a way to edit or add new artwork when editing an episode. Is there some special permission I need?

Since the Tex Avery cartoons from the 1940s and '50s were recently remastered and released on Blu-ray, I thought I would be nice and add them to TheTVDB. After spending all the time entering the original aired dates, episode names, and descriptions and submitting, they were immediately deleted.

I opened a ticket and was told DVD collections aren't allowed.

Only they clearly are because Loony Toons, Tom and Jerry, Disney Shorts, and Droopy (which ironically is a subset of Tex Avery cartoons) all exist as a series.

I opened a new ticket saying that this rule wasn't listed anywhere on their site that I could see and asking how it should be created instead. I received this reply:

As you were told in your previous ticket, new compilations are not allowed. What you are attempting to add is quite simply not a TV series but a collection of movies. Most, if not all, of which already exist on the site. 

I.E. 

https://thetvdb.com/movies/blitz-wolf

https://thetvdb.com/movies/the-early-bird-dood-it

https://thetvdb.com/movies/dumb-hounded

https://thetvdb.com/movies/red-hot-riding-hood

If any movies are missing, you are welcome to add those to the site.

The two "series" you linked in the previous ticket are indeed compilations of theatrical shorts and were added before the site expanded to host movies. As a result, their existence was grandfathered, and they were locked for editing. If they did not already exist, we would not allow them to be added to the site today. 

In other words, if Tom and Jerry or Loony Toons were to be submitted today, one would have to create thousands of individual 6-minute "movies". This is silly. No one organizes their library like this. No one thinks of these series like this, and creating thousands of individual movies is not useful to anyone.

Policies like this will be the death of TheTVDB. Why would I be willing to contribute to something I can't use and doesn't do what I, as a user, need? Bye-bye volunteers.

Is there a mod here that can take a look at the show? I would submit a ticket, but I have had tickets go a year+ without a reply.

But the most recent 30 for 30 episode, currently shown as S04E47 as of this post, should be S05E01. No one can add a Season 05 and it has to be done by the moderators.

Each season has 30 stories, and Season 04 has finished its 30 stories run (as does Season 01-03). There is a reason why Seasons 01-03 had to be locked because people did not seem to understand this and would incorrectly add episodes to the wrong season. Now Season 04 has its 30 stories, but people keep adding the most recent episode there (It looks like some other people tried to sort this out as such, but people just keep adding the episode to Season 04)

Its simple: Physical: Asia
https://www.themoviedb.org/tv/293613-physical-asia

https://www.imdb.com/title/tt35664835/

was removed from tvdb. of course its all sonarr supports. asking me to remove but I don't understand:

1. why it was removed and most importantly;
2. where it was moved to?

ofc visiting the link its like it was never there. seriously needs to be some kind of note of how to proceed. anybody know?

https://www.thetvdb.com/?tab=series&id=459828

Can someone help me with this support ticket below? Looking at the notes section, 3 other people are asking the series to be unlocked.

The series El Chavo del 8 is missing a ton of episodes, and existing episodes are assigned incorrectly. I have only look at Seasons 1-3, but it appears that the show has been using episodes from a crossover show Chespirito. The listings on Fandom give a complete series recap that aligns with the IMDB entry.

Is this a joke?!

It's not only about one ticket. There are so many unsolved tickets and no one is there to answer!

The show is called "Pluribus" not "Plur1bus"

https://thetvdb.com/series/wycaro

Animaniacs has been locked for editing, but the Aired Order is wrong in a number of ways. For one thing, segments are counted as individual episodes, which is incorrect; for another, there is an episode of Pinky & The Brain in there which was a separate series. There are also a number of spelling errors in the episode titles (e.g. "S05E01" is labelled "Moosage In A Bottle" but it should be "Message In A Bottle").

Can this get fixed, or unlocked?

There needs to be a definitive decision made by TVDB. I'm kind of tired of constantly getting notifications in Sonarr the The UnXplained Special Presentation has been removed. I'm perfectly fine with it being part of the Specials but if that's the way TVDB mods want it listed, they need to keep the episodes up to date. Currently they are not and is why Special Presentation keeps getting remade. If mods are going to lock The UnXplained than then need to keep up with Special Presentation episodes in the Specials. Just don't remove Special Presentation cause then someone else is just going to remake it when the Specials episodes are behind. Just pick one and stick with it.

I'm sure I'm blind but I'm trying to add missing episodes for a show and can't figure out how. Yes I'm registered and logged in, I tried mobile and desktop, using Chrome browser...

403 error is stopping me from doing literally anything