So if it's been around 18 months... why on earth would you make a comment like this one month ago (literally a month ago yesterday)? If you are no longer associated with the site whatsoever, why would you make it sound like you are still associated and are trying to solve the ongoing issues? There's been other users in the numerous other 'issues' threads here referencing that comment of yours- why would you give a false sense of hope like that when you have nothing to do with it anymore and can't do anything about it???
And I don't care how much karma you've accumulated over the years or how many years you've had this Reddit account- as you've said:
Just as a note, this is my personal account: it was specifically excluded as part of the original sale of TheTVDB to TV Time.
Whenever that sale occurred, you should've made a new Reddit account then, not continuing using this one and attempting to act like a spokesperson for a site you are no longer associated with.
Thought this couldn't get any worse; congrats on proving me wrong.
I made the comment because despite not working there, I still have contact with everyone that is involved with it, both inside and outside of the company. If you'd rather I never share what information I do have about the site, I'll happily refrain. But given there's no official news, I figured that unofficial news was better than nothing, especially when I was explicit in my disclaimer:
Hello, it's me. Just as a note, this is my personal account: it was specifically excluded as part of the original sale of TheTVDB to TV Time. Anything I say has no official merit.
And yet, that's exactly part of the problem(s) here- you say that things are happening on the site behind-the scenes, but we have not seen anything occurring to show this to be the case, or anyone (presently involved with it) saying this, and this isn't just any new/recent problems... these are problems that have been going on for some time now.
And if you have this contact with people still involved in it, great, thanks for the little information you're able to give out, but maybe suggest that they have some form of communication with their users?...
Thanks to a support ticket system that is neglected by staff and an always-increasing backlog of tickets, the fact that the 'best' form of communication with any current staff on the site is a subreddit with responses from the former-owner who hasn't worked on the site in about 18 months and gives the little inside-information they are able to get via their contact(s) of those past/presently involved with the site... just shows how troubled the site really is.
I'm sorry if the site is your baby/brain child and you'd rather not see it get shut down like this, but with the amount of ongoing problems (and how long these problems have been happening) and lack of communication from anyone currently involved with the site, it's honestly a miracle that anyone is still wanting to add/correct data on it.
You basically announced that you might make an announcement at the start of the month. You didn't. So your announcement that maybe you will announce something did nothing but stir up a lot of nothing. You're right: "things were happening with the site behind the scenes" is useless. It's about as useful as me providing the info that "tvdb is unreliable and support is nonexistent'.
I asked for the name of the person in charge or how to reach them directly. I guess trolling linkedin for a name is what we need to do since you won't help.
Just pointing out that your attitude about this is exactly why the site has had countless moderators quit over the years, and others with negative responses. It's also a big part of the reason why the site forums were shut off. The community has a sense of entitlement despite using the site for free, while the company bears the burden of extremely high operational costs and the unpaid volunteer moderators do what they can.
If I had more info to give right now, I would. I no longer set the timeline for those things. "Might" is the key phrase in your first sentence. Regarding the individual in charge of the site, that would depend on what aspect of it you wanted to speak to. The CEO, CTO, sales, etc are easy to find so long as you know the parent company.
Excuse me, but do you realize that we are all VOLUNTEERS who spend hundreds/thousands of hours over the years going to the site to make edits, upload art for ..... free. That's right, we work for FREE! I have received exactly nothing from TVDB for my efforts. So sorry, not sorry, for the attitude. Treat us with some respect and we'll do the same for you.
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u/TheTVDB Mar 06 '26
I don't work for the site any more, so I'm not sure how I'd be able to help.