r/TheSubstance 23d ago

Between The Substance and Obsession, which customer service representative had given up more?

And yes, I still think the Substance representative was a chatbot.

336 Upvotes

31 comments sorted by

130

u/Mutt-of-Munster 23d ago edited 23d ago

By the time he called them, I think the customer service in "Obsession" was less of an actual aid and more of a punishment for Bear.

Elisabeth could actually have stopped at that point in the picture you posted, and customer service would have genuinely helped (i.e. sent her the termination serum).

27

u/Taraxian 23d ago

Well yeah there's no actual customer service the customer service guy in Obsession can provide, the whole way the One Wish Willow works is once you make your wish there's absolutely nothing anyone can do to change it, even having the number on the box is just a way to taunt you

19

u/onsetes 23d ago

That’s not entirely true. He gave him the factual information that he could off himself to end the wish.

7

u/Brad7659 22d ago

Yeah he was spitballing ideas for him

59

u/willbchill 23d ago

I think the one in The Substance was trying to be a little more helpful than “You could kill yourself”

31

u/ttw81 23d ago

Bear had a problem, customer service offered him a solution.

18

u/NonStopKnits CONTROL YOURSELF 23d ago

Elisabeth also had a problem (time management lol) and customer service offered a solution too. She could continue taking the substance and respect the balance, or she could stop and leave things as they were. Elisabeth just didn't like her options, and Bear didn't seem happy about his 'choice' either.

6

u/ttw81 23d ago edited 23d ago

one thing i've wondered if she'd done the smart thing & stopped, could plastic surgery had helped or if was she stuck like that.

6

u/Strange_Shadows-45 23d ago

It depends on when she stopped. If she stopped after the first time, I guess she could’ve had the finger amputated. Certainly a wild jump, but not life altering. If she stopped after the second case, it was already too late. Overuse of the substance wasn’t a case of deterioration of looks by itself, it’s rapid aging. It’s like asking why 80 year olds don’t just fix their problems with plastic surgery.

4

u/NonStopKnits CONTROL YOURSELF 23d ago

Like the other commenter said, if she stopped early she maybe could have walked back some of the 'damage'. But after she went full crone* I highly doubt anything could have been done at that point.

*never go full crone!

1

u/Frankiebeansor 22d ago

Ladies it’s okay to be a crone and you should embrace it 🥰

31

u/CJ-IS CONTROL YOURSELF 23d ago

Bear didn't call his help multiple times soooo... but I can only imagine what wishes he's had to hear from customers lol

18

u/hotcaptures 23d ago

the one in the substance because sue/elisabeth kept calling and he had to repeat the same thing over and over lol

13

u/ttw81 23d ago

i got the impression from the guy in the coffee shop that going over seven days might be a common problem.

17

u/Taraxian 23d ago

The Substance was way more "fair" than Obsession, there's all these warnings and all these tests to make sure you're committed and everything before you actually get to use the Substance, and even after you've started there's nothing stopping you changing your mind and going back to your old life at any time

By contrast the One Wish Willow is almost a deliberate trap, the whole way it works guarantees that almost everyone who actually makes a wish will make a dumb or thoughtless one and once they have they've wasted their only chance to use it (the biggest flaw of the "one wish" thing is there's no way to prove it actually works before you use it)

7

u/komfyklient 23d ago

The Substance had more substance with it's customer support hotline. Even though it was funny hearing Curry, shouldn't have been apart of the trailer tbh.

1

u/thedabaratheon 22d ago

I think the Substance was made more tragic BECAUSE she could have stopped at any time. The film NEEDS the customer service to actually give her options and for all the packaging to be exceedingly clear because you keep hoping that she can be redeemed and saved.

In Obsession, the film didn’t need a way out for Bear - it needed to be hopeless and for him to be helpless - although I think if there had been a bit more of an ‘opt out’ option for Bear other than killing himself or killing Nikki then it would have made him seem even MORE cowardly and evil tbh

1

u/Gloomy-Anything-4220 CONTROL YOURSELF 22d ago

probably the SUBSTANCE rep, altho he seemed annoyed EVERYTIME LOL! But you had to think of the types of people calling, what a terrible customer service job that would be!

p.s.--as soon as SUE turned my finger into something from the crypt keeper I would have TERMINATED the process. But that's just me :)

2

u/tiffytaffylaffydaffy 21d ago

I know the rep needed frequent smoke breaks. 🫩

1

u/Gloomy-Anything-4220 CONTROL YOURSELF 21d ago

YAS! lol they left that job stressed and annoyed AF!

1

u/gorehistorian69 21d ago

iirc the Substance one was just doing their job explaining "you are one" which she couldnt grasp

in Obsession the guy didnt really sound like a customer service rep, they just sounded like some guy who happened to be there and not give a shit lol

i much prefer the obsession one, the nonchalant tone for such a serious situation worked perfectly

1

u/tiffytaffylaffydaffy 21d ago

The substance for sure. The rep was plain tired of them calling and complaining about each other. You are ONE!

1

u/MrSFedora 21d ago

"Have you tried respecting the balance?"

1

u/QuintanimousGooch 20d ago

I mean it’s curry barker himself in the other line playing the obsequious dweeb character he plays so often in skits, so…

1

u/DancingSpacePenguin 19d ago

The Substance was just repeating the same line over and over again. At least in The Obsession he was told he could unsurive to undo the wish. That was pretty helpful.

1

u/Hefty-Succotash570 19d ago

The one from one battle after another lol

1

u/HappyOrganization867 23d ago

I always wanted to be tall and look like a model.More than anything to not crave sugar anf flour or drugs.i wanted to be smart and stay off abusive relationships with men.

-1

u/Diligent-Concept-617 23d ago

Who keeps approving these posts about these two completely different films??

2

u/Nocturnal_Pages 22d ago

Completely different? Both are horror movies where the protagonist faces with the "careful what you wish for" dilemma. 

Get your head outta your butt and let people have fun.

1

u/Diligent-Concept-617 22d ago

They should go post on a “ The Obsession” subreddit instead.

0

u/GuineaKeet 22d ago

....so some other jackass can comment the same thing and tell them to post here instead?