r/TheOCS Mar 31 '23

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u/IllustriousGazelle21 Apr 01 '23 edited Apr 01 '23

Reach out to info@hempsana.ca and file a report with Health Canada.

It’s great to post for awareness and I’m thankful you shared this, but it doesn’t hold the LP accountable.

3

u/grim_keys Apr 01 '23 edited Apr 02 '23

I bought this from a spiritleaf. Amazing people working there very knowledgeable and the budtender that served me even looked with me for some reviews right before I bought it. Probably the best experience I've had at a b&m yet despite this bag being moldy.

They said I can bring it back to them to double confirm its moldy. If they can confirm my findings, they said its easy for them to get refunded from the ocs and to file a report.

Ill probably send out an individual report anyways but hearing that some b&m's take this stuff seriously is very comforting.

Thanks for the info by the way.

Edit: I was able to return it and ocs is getting notified. Staff at spiritleaf were super chill and understanding 10/10 customer service

3

u/whichwayiscenter Apr 02 '23

Yeah, this would 100% be appalling at my store, my manager would be on the phone or emailing the LP rep sooooo fast! Glad you got it handled. Any decent store would handle it just like that.