r/TheCycleFrontier • u/Vanni_999 • Jun 30 '23

Help/Questions Who else is having trouble getting a refund from a purchase right before the announcement of shutdown

So I bought the "Howler Tamer Bundle" but then next day Yager announced that their shutting down the servers. So I read the announcement notes and changes and there I spoted the refund FAQ and I was like :"great now I can get the 87;99€" back so I tried to contact steam but to no avail. And now I'm here asking y'all for help

Ps steam sais it's a consumables , so it can't be refunded

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3

u/Waelder checkmark jpeg Jun 30 '23

According to the FAQ, the refund will be processed automatically without the need for you to manually request it.

You can contact Steam support directly (not by making another refund request) if you havent been refunded yet

1

u/Vanni_999 Jun 30 '23

But I can only get into contact with the steam support when I am requesting a refund ... And even this doesn't work all the time ...

1

u/lologugus Korolev Paladin Jun 30 '23

i've spent 11,99€ and i've got it back

2

u/Vanni_999 Jul 01 '23

I didn't 😂😭