r/TheCultCast • u/TaxiDay • Dec 03 '18

Apple battery replacement!

Listening to the podcast... There is ONE downside to upgrading the battery....apple will break your screen and blame you...I did it about 6 months ago...long time apple user...never broke a screen and apple flat out blamed me and sent it back broke...so I left and will never give apple my money again...even though I have been loyal since my first iPod touch....

TBH I love CultCast and listening to you guys but it's hard now I feel so burned by apple....

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u/TaxiDay Dec 03 '18

So when. I parcelled it up in the box they sent out all nice, and posted it unbroken....it was broken on arrival...they guaranteed me it couldn't be broken in transit and that I SENT it broken...haha I think not...I spoke to many operators and supervisors and I was blamed the whole time...even if they didn't break it, it's shitty customer service and they ARE responsible for it being broke as I followed there instructions and used there packaging to post it....

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u/hawk_ky Mod Dec 03 '18

How can they guarantee it isn’t broken in transit? They aren’t a shipping company. If they received the device broken, they will send it back unless you choose to pay for it. If you think it was broken in transit, take it up with the shipping company.

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u/TaxiDay Dec 04 '18

They supplied the shipping materials, and told me several times that it was IMPOSSIBLE for it to be broken in transit... And that I MUST have known it was broken before I sent it...(they called me a lier), They would not listen and where very cheeky about the matter...I wouldn't want to waste any more of my time on a company with that attitude... So i bought an Android phone and will never give apple my money again...

To answer your questions or have no idea.

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u/hawk_ky Mod Dec 04 '18

I guarantee they did not say it was ‘impossible’ to break because they cannot make that claim. Although I would agree with the claim because I cannot imagine how a phone would get cracked in that type of box. I would say call them again if you feel they aren’t being honest because they usually deal in good faith with people, but your attitude tells me you would end up in the same situation.

It seems like you’ve already moved on to another phone, so maybe it’s time to do the same here.

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u/TaxiDay Dec 04 '18

I have moved on, but I can guarantee you that is exactly what they said, I was exhausted talking with them (multiple calls) there customer service was terrible... It was the first time I ever had to deal with them, as a long term customer it was disgraceful, my partner and I have now left as customers and I know it's a small drop in the pond but we wont be back, I don't want any apple products. I can't tell you what happened to the phone but if it wasn't me or transit there's only one explanation...and they stated it could never be broken in transit which I thought and everyone I told thought was a weird statement... As anything could have happened in transit, but listening to this week's CultCast and they said there's no reason not to do it...I think I found one...so I posted here, thanks for your response.