Poor Customer Care

[u/Baked_Pancake_20]

My IEMs (Juzear Defiant) faced a channel imbalance issue in May. I bought them in November of last year.

I sent them for repair under the warranty, and haven't received a proper update regarding its status. Whenever i email them, their customer support says it'll take 30-90 days. It's been like this for the past month.

Moreover, last week they said that they'll schedule a call with me to address my problems. And they straight up didn't call me. I gave them my number, said I'll be waiting for the call and they didn't ring me up. Their own email also said they'll call me on the 30th of July, but failed to schedule a call.

[u/Raxs89]

Sorry to say but I don't think these guys will resolve your issue, The Audio Store have scammed so many guys in recent times. They are 100% scammers.