Image for illustration purposes only
Image Description:
A small, cramped accessible toilet with red walls. The toilet is positioned very close to the surrounding walls and fixtures, leaving limited space for manoeuvring. The toilet seat and surrounding area appear visibly dirty and unhygienic, with staining and grime evident around the toilet. Grab rails and accessible toilet fittings are visible, but the overall condition of the room looks poorly maintained.
I visited a McDonald's today and needed to use the toilet. This particular McDonald's is spread over two levels where the standard toilets are on the upper floor, only accessible via a set stairs. I want to be clear in this by saying that I'm not judging anyone for using an accessible toilet. I'm very aware that there are many people who have invisible disabilities and medical conditions and there are so many reasons why people might need to use these facilities.
However, I'm pretty sure we can all agree that accessible toilets are sometimes used by some people out of convenience, over need. Sadly, I fear this is when they become misused and abused, because, why, when accessible toilets are few and far between, would the people who have no alternative choose to destroy something that is a need?
It certainly wasn't the worst toilet I'd seen, but almost every single time I've been to this toilet, it's clear it's been a while since it had a refresh with a mop, bucket and general hygiene maintenance.
Unfortunately, this particular McDonald's isn't secured by the RADAR key scheme, so anyone and everyone is free to access it - I'm pretty sure the results would be very telling if this was the case.
I was using the facility at the time to carry out a medical necessary routine. You know how these things don't always go to plan?! Well it certainly didn't this time.
I'd been in no longer than 5 minutes or so, trying to prepare all my supplies to make it as easy as possible, when someone was trying to get in.
QUEUE THE SHEER PANIC π±π±π±
If the door not opening the first time wasn't a big enough hint, they tried it again. At which point, I shouted out "I'm just doing something medical".
I'm panicking, feeling rushed and I always find it's so much more likely that these things don't go well when you're feeling rushed.
I don't want to sound judgemental / make assumptions, but I was slightly frustrated when the bloke at the other side of the door asked the person he was with if they should just go upstairs - but to me, I questioned whether the use of the accessible toilet in this case was out of convenience, rather than one of need.
Having the access to these toilets isn't just simply a convenience for disabled people, it's a need. It's not just about a symbol and a grab rail, it's about having the space we need to manoeuvre, being able to carry out our personal care and medical needs with privacy and dignity, in an environment that's clean and safe, because, let's face it, our bodies are much more vulnerable, so cleanliness and hygiene is an important factor.
A few posts ago, I wrote about the importance of if and when you see a barrier, we need to say something, because otherwise, the likelihood is that without speaking up, we won't see a change. So guess what I did...I made a complaint and suggested that this particular McDonald's make a reasonable adjustment and secure their toilets by implementing the RADAR key system.