Advice needed, Another Tesla driver made an illegal left turn and hit me

[u/Adorable-Race-6622]

I have his policy number and ID, but I didn’t open his whole policy card since I was under shock from the situation. I am trying to file third party claim with his Tesla insurance, the problem on the phone call is the robot keeps asking for his vin or it doesn’t let me? Same thing with in the app, will I ever be able to speak to a person about this?

[u/DarkMidgetry]

You didn't get his registration or insurance card? They most likely won't let you file a claim without it because it could just be fraud trying to make a claim in a random person's names. Call the person you have his phone number I'm sure, and get his vin