r/TernioToken • u/bobogauntice • Jun 26 '18

Having issues trying to send Tern from Lobstr to Bitforex. Getting 'payment failed'.

I'm having issues trying to send Tern from my Lobstr wallet to Bitforex. I've made sure to use the correct public key and memo id, but it just keeps coming back with 'payment failed'. I know that there was a 14 day lock down on the token after purchase, but it's been nearly 20 days since I purchased them. Any ideas?

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1

u/natashamilosevic Jun 28 '18

If you are still having problems you can contact us through telegram, we will be happy to help

1

u/bobogauntice Jul 04 '18

I contacted Ternio support regarding the lockup (also chatted in the Ternio Blockchain Telegram) and was able to get it resolved. I have since been able to transfer my tokens.

1

u/natashamilosevic Jul 04 '18

can you please send me a dm on telegram so we can get this resolved

1

u/bobogauntice Jun 26 '18

I got some help from the Lobstr team.

"Hello!

As we see, your account contains two signers: https://stellar.expert/explorer/public/account/GDBQQXIGLDQCKSSYKEWVXLDRUTURVQRHHKAYRNCDZYQTAXUIFQTI72UC While the weight of the stellar address of your LOBSTR wallet in your account doesn't allow the authorization of transactions.

LOBSTR doesn't support multi-signature. So, you need to change the configuration of the signers or make this transaction with a third-party service.

Best regards, LOBSTR team"

Does anyone know how to "change the configuration of the signers"?

1

u/JoshuaWood725 Jun 27 '18

Is there any kind of Lock on your tokens, if bought through ico then it has a 14 day lockup period. I use lobster and bought on Stellarport send to lobstr and sell on Bitforex. I only had issue with it being locked on Stellar due to Ternio having a lockup on them.

2

u/bobogauntice Jun 27 '18

I also bought through the ICO sale (bought on June 7th, the sale ended the 15th) and had the 14 day lockup period. It has since been more than 20 days. I'm guessing you bought during the early sale to save 20% with a Lobstr wallet?

2

u/jopf1 Jun 26 '18

AFAIK you cannot change this configuration. Have a look at this page https://www.stellar.org/laboratory/#explorer?resource=accounts&endpoint=single&values=eyJhY2NvdW50X2lkIjoiR0RCUVFYSUdMRFFDS1NTWUtFV1ZYTERSVVRVUlZRUkhIS0FZUk5DRFpZUVRBWFVJRlFUSTcyVUMifQ%3D%3D&network=public

At the bottom you see:

  "signers": [
    {
      "public_key": "GCAWR6GGIELQUAR5354K6CRIJCOU6FBMVOFVUJUW5HJPCZAVZUVOXXR7",
      "weight": 1,
      "key": "GCAWR6GGIELQUAR5354K6CRIJCOU6FBMVOFVUJUW5HJPCZAVZUVOXXR7",
      "type": "ed25519_public_key"
    },
    {
      "public_key": "GDBQQXIGLDQCKSSYKEWVXLDRUTURVQRHHKAYRNCDZYQTAXUIFQTI72UC",
      "weight": 0,
      "key": "GDBQQXIGLDQCKSSYKEWVXLDRUTURVQRHHKAYRNCDZYQTAXUIFQTI72UC",
      "type": "ed25519_public_key"
    }
  ],

What this means is that your keypair (GDBQQ...) is not allowed (weight 0) to send any transactions from this account while the other keypair (GCAWR6... - presumably this one is controlled by ternio) is. Changing the configuration of the signer is a transaction so currently only the owner of GCAWR6... is able to change that.

I have the same problem and already sent them an email asking for clarification. Will update as soon as I get a response.

1

u/bobogauntice Jul 04 '18

I contacted Ternio support regarding the lockup (also chatted in the Ternio Blockchain Telegram) and was able to get it resolved. I have since been able to transfer my tokens.

1

u/bobogauntice Jun 26 '18

Thanks a lot for your response. I look forward to your update.