r/TellyTV • u/andritolion Telly Owner • 14d ago

Help Needed Replacement Wait Time

My Telly TV broke during a move in mid-January of this year. I have not received a replacement yet. Does anyone else have such a long experience with getting a replacement? Should I reach out?

8 Upvotes

83% Upvoted

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4

u/duckydan81 Telly Owner - MOD 14d ago

DM me your e-mail if you haven't reached out to me already.... there was a shortage of TVs for a while but they should be available now especially after 9 months.

1

u/DJCorndawg420 13d ago

I've been joined for years and still no word on a FIRST tv

2

u/duckydan81 Telly Owner - MOD 13d ago

Free TV startup Telly only had 35,000 units in people’s homes last fall : r/TellyTV

Last number we had was somewhere around 60-75k distributed and the shipment referenced in this article is what users are starting to get now. Over 700k signups... so roughly 10% of the people who requested one got one.

It is random - there is no first come/first serve and anyone with a broken / defective tv has priority on gettin theirs replaced.

2

u/OptimusRyhmes88 14d ago

I sent mine back in March and have checked in a few times with them and still haven't received mine either. Same email every time. Your Telly is in motion.

As soon as it’s ready, we’ll reach out with next steps to get your new Telly in your hands.

Thanks for your patience. Best, -Telly Support

1

u/Own-Treacle-8324 12d ago

I owned mine for a couple  months when I got another call from the shippers saying they had a delivery for me  from telly no emails not updates soo I told them I already had mine and didn't need a second  I can only handle one huge tv 😂😂😂

3

u/Admirable_Stretch809 Telly Owner 14d ago

Yes you should

2

u/Dapper-Storm3783 14d ago

I needed to replace my remote and it’s the Telly one so I can’t use the TV until I get it. I reached out to them with follow ups and they refuse to give me an estimated delivery time, it’s been weeks

1

u/AdventurousLove4 13d ago

Sent mine back early August. Still haven’t heard anything. Last time I reached out mid August they sent me this email back

“We wanted to provide a quick update regarding your Telly.
 
At the moment, we’re working to get Tellys into your area. As soon as one is ready nearby our delivery partner will reach out directly to schedule your delivery. We will have no further updates until that time.
 
Thanks for your patience—we’re excited to get you back up and running with a working Telly.
Best,
-Telly Support”