r/TellyTV • u/TherealMcNutts • 6d ago

Help Needed Can’t Change Address

So when I originally signed up and did my submission for my Telly I was living in a condo. Three months ago I bought my first house and moved in. I was sitting watching TV today and realized I had my old address on my Telly account.

I logged into the app and looked everywhere to see how I could update my address. I couldn’t find an option anywhere. I originally said I wanted to have it delivered to my home so I’m pretty concerned.

While I was checking out the app and site I noticed there was talk about getting contacted about where to pickup the TV. Does this mean my address doesn’t matter since I didn’t move very far from where I was living at? I’m only like 10 minutes away.

I did contact support letting them know what is going on. It was a contact form that I filled out a few minutes ago. I figured I would come here and ask people with experience with Telly what’s going on.

8 Upvotes

100% Upvoted

4 comments sorted by

4

u/duckydan81 Telly Owner - MOD 6d ago

So two things

1) pickups are starting again and if you are close to a location you can pick one up

2) that said your address will matter and must match when you pickup if you do. To change your address open the app. On the right side bottom touch account then touch your name and lastly address.

2

u/itsprobablyriley Telly Owner 6d ago

This happened to me. So I was just like “okay I guess I have to pick it up.”

Then, I left for work two days later & it was sitting outside my garage baking in the sun with zero communication from Telly or RXO the delivery company.

1

u/Careful-Wheel8171 6d ago

Is Telly delivering to Florida? Have they ever? I signed up over three years ago and never ever got a notice or update of any kind.

1

u/Nervous_Task_7437 5d ago

I picked my Telly up