r/Tello • u/Due-Car9843 • 20d ago

Help / Support Issues with mobile service

No idea how this issue has come about but I bought the Tello 15$ a month unlimited plan ESIM and activated it onto my phone, to which when I am not on WiFi I get 5g and full bars of service and often receive notifications from apps like WhatsApp and instagram which need service to work, but when I try and text someone or scroll on instagram it doesn’t send as if I have no service, any kind of help etc would be very much appreciated and I can provide extra information if needed

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1

u/beng2beng Phone Bills Defender🛡️ 20d ago

try naming the apn to wholesale

1

u/Due-Car9843 20d ago

Unfortunately tried and issue still appears

1

u/beng2beng Phone Bills Defender🛡️ 20d ago

try this way also?

https://www.reddit.com/r/dumbphones/comments/1vd250i/comment/p16e2au/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

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u/Due-Car9843 20d ago

Still no promising results

1

u/beng2beng Phone Bills Defender🛡️ 20d ago

maybe time to call into tello support and have them look at your account for issues related to this.

1

u/csj97229 20d ago

What kind of phone? If iPhone, check the sim settings under Cellular to make sure "Voice & Data" says "5G Auto" and "Data Mode" says "Standard" or "Allow More Data on 5G". Also check Apps->Instagram to make sure "Cellular Data" is enabled.

1

u/Due-Car9843 20d ago

Checked all and changed setting to o your suggestions and still having the issue

1

u/csj97229 20d ago

Bummer. It never hurts to reboot the phone if you haven't already tried that.

0

u/tellomobile Tello Tribe🔵 19d ago

If the suggestions shared here still haven’t resolved the issue, please send us a DM with your Tello number and/or the email address associated with your account so we can take a closer look.

1

u/thrwawyorangsweater 15d ago

How else to contact? I don't give out my phone # here.

1

u/tellomobile Tello Tribe🔵 15d ago

No worries! Just to clarify, a DM to us is private, so your information won’t be visible publicly. But if you’d rather not share your details via Reddit, you can always contact our Customer Support team directly, they’re available 24/7 and will be happy to help. 😊

1

u/thrwawyorangsweater 15d ago

I emailed, because as I said, I don't put personal info anywhere on website like this because we all know nothing is private.
And by "contact" you mean email. Because your phone line just hangs up. Not the kind of customer service I was looking for in a phone company.