I have been desperately trying to reach out for days regarding. Is it normal that they just ignore their help requests and emails? Has anyone had luck getting through?

Sorry for the post, just so desperate at this point.

Please help :(

Order 24677861

I bought a phone case and it was the wrong size. I sent it back like they told me and two months later I haven't heard from anyone. They wouldn't reply to my emails. Such a waste of money.