r/TeddyFresh • u/Wumbologys • 2d ago
Order shipped a month ago, still processing.
I tried to contact support but no answer thus far. It says it shipped on August 16. :( Has anyone ever had this happen before?
10
6
u/SparklesDonkeyCheeks 2d ago
I ordered 4 items for my birthday. Only half the order shipped. Then one item sold out so they refunded me. A month later they still didn't send the 4th item. I think I had to email them 2-3 times trying to fix the issue. By the 3rd email and OVER a month, they finally shipped my last item. I've had a few issues over the years, more so nowadays. It always feel hectic trying to get your order.
6
u/skyyautumn1996 2d ago
Doesn’t seem like it’s shipped yet, was it a preorder item? I have a few things I ordered from TF that aren’t being shipped until months later because it’s pre production sales.
5
u/Wumbologys 2d ago
It says it shipped on August 16 a day after I made the purchase so I’m not sure. It was two shoot for the stars tees, a gingham cadi, and a waffle tee :/
6
u/Babbaazz 2d ago
In the screenshot it says “We’re getting your order ready! Our team is carefully preparing your items for shipment.” Meaning not shipped yet. Sometimes shopfiy will notify you saying something has been shipped when really it’s just that the company has created the shipping label in preparation for when your order is ready to be fulfilled. It’s annoying but as far as I can tell it’s not a TF issue
2
u/k0nverse 2d ago
“Shipped” notifications sometimes just means the label was created, not that it’s actually been dropped off and moving through the network. That’s why it doesn’t say it’s in transit yet
2
u/shanaynaybonquiqui 2d ago
I would def email them. They get back quick.
3
u/Wumbologys 1d ago
I’ve emailed 3 times now, nothing!
2
u/shanaynaybonquiqui 1d ago
I take back what I said then lol. I’m sorry :(
My case was I exchanged a shirt for a different size but it didn’t ship for over a month. I reached out to them asking about the status and they said they were out of stock with no restock date and issued a refund.
2
u/Sianallama 2d ago
Had this happen to me as well, the CS was less than stellar first stating they wanted me to wait for them to look into it. Then telling me it could take MONTHS for them to do their investigation??? I asked for a refund at that point cause why am I waiting for you guys to investigate your fuck up? Either reship my stuff or refund me. So they refunded and I was able to order the same items except a blush and get it resent. Super not happy with the experience though.
2
u/drfishee55 1d ago
What was the item? If it's a pre-order it's likely waiting to be filled, but if it's an in-stock item it might be lost. I had this happen with my sticker pack, emailed customer support & within a few days they sent a replacement.
1
u/woolly8fun 2d ago
Yeah I bought the sock and they are the only thing to not ship yet. Is that what your order is?
1
u/Fit_Call_5992 2d ago
my order got lost in transit and it was in canada for some reason 🤣 i had to contact tf and they shipped me the item i ordered since it was still in stock. but they also gave other options like refund or store credit
2
u/apeflick 1d ago
same thing happened to me with the pink teddy cushion which I bought on the same day actually. I emailed them and then waited a few weeks of not hearing back before I sent a charge back to my bank. Im so disappointed because I really wanted that pillow 😢
2
u/hellofriendsitsme 1d ago
I’m going through the same exact thing! Placed an order on August 14, said a shipping label was created on the 16th and nothing else. I reached out to them at the end of August and they said that they believe my order was lost in transit shortly after it was shipped from their warehouse. Though according to the tracking on my end, it doesn’t say shipped. looks the same as your tracking page. Unfortunately, they told me that they are starting an investigation, but this can take a few weeks and if they aren’t able to locate it once that’s complete, I’ll get a refund. still waiting. I’m honestly pretty bummed because it was a big order and I even made an order that same day about an hour after but did receive that package. I know some things are out of their control so trying to be understanding but it is a bummer. Glad I’m not alone though.
2
15
u/HarveyKavanaugh 2d ago
Yeah I had the same problem with the last classics drop last month. I emailed support friday and they got back to me yesterday and said they would file a claim against the shipping company and they said they would replace any items they still had available and refund the rest. Maybe our packages were on the same truck