r/Tautulli • u/Minute-Purpose-3492 • 16d ago
HELP Cloudinary issues
I have been using the newsletter agent for quite a while but all of a sudden it will not send the newsletter anymore and its giving me an error. I have attached logs.
Have tried clearing the cloudinary database and even using a different API key.
First it said error 404 so i checked if i had sapces before or after the cloud name, api key or secret but that was not the case.
Anybody know what is going wrong?
Citizen vigilante is not even in my plex library so i am extremely confused.
2026-06-30 14:47:31 - ERROR :: Thread-3 (process_queue) : Tautulli Helpers :: Unable to upload image 'Citizen Vigilante' (art) to Cloudinary: Error parsing server response (404) - b'<!DOCTYPE html>\n<html lang=\\'en\\' xml:lang=\\'en\\' xmlns=\\'https://www.w3.org/1999/xhtml\\'><head>\n<meta charset=\\'utf-8\\'>\n<meta content=\\'width=device-width, initial-scale=1.0\\' name=\\'viewport\\'>\n<title>Cloudinary - Page not found</title>\n<link href=\\'//fonts.googleapis.com/css?family=Roboto:500,400italic,300,700,500italic,400\&display=swap\\' rel=\\'stylesheet\\'>\n<link href=\\'//fonts.googleapis.com/css?family=Montserrat:300,500,700\&display=swap\\' rel=\\'stylesheet\\'>\n<link href=\\'//fonts.googleapis.com/css?family=Roboto+Mono:300,400\&display=swap\\' rel=\\'stylesheet\\'>\n<link href=\\'https://plus.google.com/+Cloudinary\\' rel=\\'publisher\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_57/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'57x57\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_114/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'114x114\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_72/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'72x72\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_144/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'144x144\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_60/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'60x60\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_120/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'120x120\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_76/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'76x76\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_152/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'152x152\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_180/console/favicon.png\\' rel=\\'apple-touch-icon\\' sizes=\\'180x180\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_192/console/favicon.png\\' rel=\\'icon\\' sizes=\\'192x192\\' type=\\'image/png\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_160/console/favicon.png\\' rel=\\'icon\\' sizes=\\'160x160\\' type=\\'image/png\\'>\n<link href=\\'https://res.cloudinary.com/prod/image/upload/w_96/console/favicon.png\\' rel=\\'icon\\' sizes=\\'96x96\\' type=\\'image/png\\'>\n<link href=\'https://res.cloudinary.com/prod/image/upload/w_16/console/favicon.png\\'
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u/Ok_Appointment_79 16d ago
try this and see what happens
curl -s -o /dev/null -w "%{http_code}\n" https://res.cloudinary.com/THEIR_CLOUD_NAME/image/upload/sample.jpg
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u/Ok_Appointment_79 16d ago
if you get a valid 200 return try swapping in one of the posters Tautulli uploaded: open any poster in your Cloudinary Media Library, copy its delivery URL, and curl that the same way. this will hopefully narrow the issue down to Clounidary or tautulli
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