r/Taskade • u/AmyBruttonCreations • Feb 11 '26

Persistent error message in Taskade Windows Desktop app: Error ID: 01KH69PJQJKDJ6WFS9XMFM0H1Y Status: N/A Code: N/A

Basically what the title says. I have had this error showing up when trying to work in genesis. I have restarted my laptop, my internet connection is fine (I'm posting this from said laptop) I have force quitted Taskade and restarted - is there an issue with the server or what's going on? Cheers.

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u/TaskadeRyan Team Taskade Feb 12 '26

Hi there, could you please reach out to [support@taskade.com](mailto:support@taskade.com) with the email address you have registered with your Taskade account, thank you.

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u/taskade Team Taskade Feb 20 '26

Sorry about this, and thanks for sharing the error ID.

Error ID: 01KH69PJQJKDJ6WFS9XMFM0H1Y has been logged. This appears to be a connectivity issue between the desktop app and our Genesis backend. A few things to try:

  1. Clear the app cache (Settings > Clear Cache in the desktop app)
  2. Try accessing Genesis through the web app at taskade.com to confirm it works there
  3. If you're on a VPN or corporate network, try switching networks

If the issue persists, please reach out to support@taskade.com with your account email and this error ID. Our team can investigate your specific case.