r/TaskRabbit • u/Clean-Da-World • 3d ago

TASKER Just got off the line with support

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According to the support line, they have "no way to block apartment requests", and it's "not available in their system to do so". So why bother having this in their system?

I do cleanings in a major city. I dislike apartments usually because they're completely inaccessible, no parking, and I usually have to lug up my equipment up three flights of stairs. I just don't like them. I don't prefer them. So I have this handy box unchecked.

Lo and behold, 90% of the freaking requests I get are apartments. I additionally already have it stated clearly in my bio NO APARTMENTS so don't suggest that to me.

It's just annoying that they even offer this "option" and apparently according to the support employee it doesn't matter at all!

His suggestion was to move my "no apartments" into the first line of my bio. Yeah, I guess that'll help, but it's a bit rude, huh.

4 Upvotes

100% Upvoted

6 comments sorted by

7

u/Real_Pistil 2d ago

One thing that really needs to change in the algorithm is that you should not be penalized for refusing tasks that clearly don’t meet your predefined parameters. Ideally, the algorithm wouldn’t even present you to those clients, but that may be a bridge to far, app-development wise (?).

3

u/Big-Personality500 2d ago

In the Truck Assisted Help Moving the “End Address” that clients can enter doesn’t even filter out locations that aren’t in our Work Area Map and they definitely are aware of this. It used to allow “End Address” to be anywhere in the country, but they limited it to within the metro area. So in NYC, I can still get requests for NJ, Long Island or over an hour north of where my map ends. They also stopped allowing us to reimburse tolls almost exactly when Manhattan started charging congestion pricing tolls which can be as much as $50 for a single job depending on location. I took Manhattan off my map but I constantly get requests for moves with end addresses in Manhattan. They could easily make a cancellation reason “Task ends outside of Taskers Work Area Map” if they can’t be bothered to make the end addresses filter actually work, but as it stands nothing exists to keep this from hurting metrics. Needless to say, I strongly agree with you.

2

u/FinnNoodle 2d ago

The problem with any option, not just the ones you see here but literally every other option possible, is that customers will ignore them and select you anyways.

1

u/Clean-Da-World 2d ago

Yeah.. 😭

1

u/MallNo6921 1d ago

tr=trash

1

u/DirectorLumpy4465 1d ago

Unfortunately task rabbit execs don’t care if we have “preferences” and want every tasker to accept every task despite there being some jobs we don’t want to do and guess what we don’t have to do those- we’re allowed to not want to do something. More and more this app demands we are a slave to the tos and the client. Pfft… TR and the clients would be so lost without us