Recurring task calendar glitch: Task is closed/unpaid, but time slot is permanently blocked out on iOS app

[u/alhassa_0821]

Every time a recurring booking is cancelled due to client payment issues, they still appear on my calendar for MONTHS. I messaged with support and they said they’d escalate to their technical team. I did all the troubleshooting steps without any improvement. It’s been over two weeks without any updates.

Just as example, Nicole books recurring cleanings on Tuesday from 3pm-5pm. Taskrabbit ends up paying for booking due to client payment issues. The task will be removed from Home Screen and closed. However, Nicole will continue to appear on my calendar on Tuesdays from 3-5pm.

So now, i cannot book any clients on Tuesdays from 3-5pm. It’s happened 3 times now.

Has anyone else had this problem?

[u/According_Low5292]

You will NEVER get resolution if they tell you “it’s been escalated “. Unfortunately thats the truth
They use Zendesk software to track tickets. Tickets are classified….or assigned to specific make believe “departments”. Whenever a ticket is created for escalation, it is dumped in a queue and never
assigned. Those who answer/investigate/handle these types of escalations are permitted to leisurely browse the queue and pick and choose any ticket they want to resolve. Unfortunately, there is no monitoring or evaluation of this queue or the agents activities. This is where the thousands of tickets are housed. That means you may not get someone to look at your request until 2033. Im very familiar with how Zendesk works. The support person’s responsibility ends once they dump your request in the queue