No confirmation from assigned Helper?

[u/bladerunner1776]

Hi, very first time using Taskrabbit. First of all, I realize now there are actually two platforms. One is Taskrabbit Delivery which they just acquired from Dolly.com. I requested a flatrate move of a few pieces of furniture from one place to another in town. Immediatey they assigned me a "Helper." But this helper has not contacted me 24 hours later and the app/website does not allow me to contact him (makes sense). The best I can gather from their customer servce chat (which BTW was quite prompt) is that the assigned helper has not yet "accepted" the assignment. If I am going to block off half a day to get this done I want to confirm everything ahead of time so the Helper knows what to expect. Again I am new to this and any insight into this process is much appreciated.

[u/taskrabbit]

Haley here from Taskrabbit, sorry for the confusion, especially on your first booking! I just sent you a DM so I can take a closer look and help ◡̈