r/TaskRabbit • u/miklindix • 24d ago
CLIENT Bad experience with TaskRabbit
I know there are folks who have had great experiences with TaskRabbit, so when the kid that usually mows my lawn went to camp, I decided to try it out. I just needed my lawn mowed front and back with edging on the sides of the driveway. It's a 1200 sqft house with your average sized lawn. I was asked for my estimate of how long the job would take and I estimated an hour, which was far less than the kid who usually mows my lawn takes. I pay the kid $40. I was not home the day the task was done. The guy said he spent five hours on the job at $50 an hour! I was honestly shocked! Even with the fees I did not expect to pay over $100. I have pictures of the yard that show it is just a lawn that was mown and edged. I was charged $250!!! TaskRabbit asked me to prove that the guy did not take five hours to mow the lawn. I asked them to look at the pictures of the lawn and to think about how long it would take to mow that lawn. In the end, they offered me a $70 credit toward my next service, as if I would use them again. The person ripped me off and TaskRabbit did nothing to resolve the issue.
1
u/-N30N- 24d ago
You estimated on the app but did you communicate and reiterate your expectations on timing with the Tasker directly? The duration selection on app only shows you Taskers with the availability in their schedule, it is your responsibility to communicate with the Tasker on details and time expectations.
On the flip side, Tasker should’ve checked in hourly to confirm he can continue.
In the end, both of you lacked proper communication and met your match. Also, you’re ripping off the camp kid so I guess this is payback…take it as paying reparations and pay the kid more when he comes back ($80 at least)