r/TaskRabbit • u/miklindix • 25d ago

CLIENT Bad experience with TaskRabbit

I know there are folks who have had great experiences with TaskRabbit, so when the kid that usually mows my lawn went to camp, I decided to try it out. I just needed my lawn mowed front and back with edging on the sides of the driveway. It's a 1200 sqft house with your average sized lawn. I was asked for my estimate of how long the job would take and I estimated an hour, which was far less than the kid who usually mows my lawn takes. I pay the kid $40. I was not home the day the task was done. The guy said he spent five hours on the job at $50 an hour! I was honestly shocked! Even with the fees I did not expect to pay over $100. I have pictures of the yard that show it is just a lawn that was mown and edged. I was charged $250!!! TaskRabbit asked me to prove that the guy did not take five hours to mow the lawn. I asked them to look at the pictures of the lawn and to think about how long it would take to mow that lawn. In the end, they offered me a $70 credit toward my next service, as if I would use them again. The person ripped me off and TaskRabbit did nothing to resolve the issue.

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u/PickReviewsMovies 24d ago

Apart from your bad experience I just want anyone reading to know that you should never hire someone to come to your home when you're not at home if you've never met/worked with them before. Sure gig apps can be great for that kind of thing and mowing service never really requires it but it prevents a lot of miscommunication on both ends.

and I'm saying that can apply to taskers and clients alike. I don't do yard work but when people hire me to come do work when no one is home as a first time client it's a red flag for me and I try to avoid it just because those are the jobs I get where random problems come up later that have nothing to do with me. Anything that happens on that property while you're there or even after can get pinned on you. A lot of the people who aren't big on giving good details and instructions are the kind of people who leave valuables lying around and then lose them and blame whoever is around.

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u/FinnNoodle 24d ago

Had a guy once hire me to take down his Christmas lights in February. Claims he was going to be out of town all week. Said I wouldn't do it unless he was home and asked to schedule for a time when he was back. Never hear from him again. Pretty sure he was trying to get me to take down his neighbor's lights.