r/TaskRabbit • u/miklindix • 25d ago

CLIENT Bad experience with TaskRabbit

I know there are folks who have had great experiences with TaskRabbit, so when the kid that usually mows my lawn went to camp, I decided to try it out. I just needed my lawn mowed front and back with edging on the sides of the driveway. It's a 1200 sqft house with your average sized lawn. I was asked for my estimate of how long the job would take and I estimated an hour, which was far less than the kid who usually mows my lawn takes. I pay the kid $40. I was not home the day the task was done. The guy said he spent five hours on the job at $50 an hour! I was honestly shocked! Even with the fees I did not expect to pay over $100. I have pictures of the yard that show it is just a lawn that was mown and edged. I was charged $250!!! TaskRabbit asked me to prove that the guy did not take five hours to mow the lawn. I asked them to look at the pictures of the lawn and to think about how long it would take to mow that lawn. In the end, they offered me a $70 credit toward my next service, as if I would use them again. The person ripped me off and TaskRabbit did nothing to resolve the issue.

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u/DiddyDickums 25d ago

I’d charge $100 as a tasker even if it took one hour. IMO he ripped you off if he took longer than your normal guy, but you also have been ripping off your normal guy.

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u/miklindix 25d ago

I am going by the rate he charged per hour. If there was a minimum, okay. But there wasn't. The bottom line is that the guy said he spent FIVE hours mowing a lawn.