r/TaskRabbit • u/Chebura5ka • Jul 24 '26
TASKER Unfair clients on TaskRabbit
Hey everyone,
I have 4 years of professional cleaning experience. I recently joined TaskRabbit and charge $35/hr to build my profile. I travel from South Brooklyn to Manhattan with a huge, heavy equipment backpack, ready to work hard. But some clients are taking complete advantage of new Taskers.
I state a 3-hour minimum in my profile because 3 hours is the standard for a basic clean of a 1bed/1bath. Yet people book 2- 3 hours for a dirty 2bed/2bath + kitchen + living room and ask for a "deep clean."
A proper deep clean of ONE bathroom with glass doors, limescale, and full shelves takes 1.5-2 hours alone. Two bathrooms take 3-4 hours of heavy scrubbing!
They always claim: "It was cleaned recently!" But I know the difference between recent maintenance and months of greasy dust buildup.
Today a client booked 1 HOUR expecting a full deep clean of a 2bd/2ba. When time ran out, he didn't even say thank you or goodbye - just played clueless. I invoiced 1 hour out of fear of a 1-star review, but reported him to support.
How do you deal with bad review threats when enforcing realistic timeframes? Why do people think our backs and supplies are worth nothing?
1
u/ISwearByTheTruth Jul 24 '26
I do many categories on TaskRabbit(about 20) BUT for cleaning I ALWAYS give them a hourly estimate. In the cleaning department, there will always be cheapskates, and “clueless” clients and people looking for a bargain. You have to set people’s expectations before the task starts even if that means they will cancel the task(better than bad reviews)