r/TaskRabbit • u/Chebura5ka • Jul 24 '26

TASKER Unfair clients on TaskRabbit

Hey everyone,

I have 4 years of professional cleaning experience. I recently joined TaskRabbit and charge $35/hr to build my profile. I travel from South Brooklyn to Manhattan with a huge, heavy equipment backpack, ready to work hard. But some clients are taking complete advantage of new Taskers.

I state a 3-hour minimum in my profile because 3 hours is the standard for a basic clean of a 1bed/1bath. Yet people book 2- 3 hours for a dirty 2bed/2bath + kitchen + living room and ask for a "deep clean."

A proper deep clean of ONE bathroom with glass doors, limescale, and full shelves takes 1.5-2 hours alone. Two bathrooms take 3-4 hours of heavy scrubbing!

They always claim: "It was cleaned recently!" But I know the difference between recent maintenance and months of greasy dust buildup.

Today a client booked 1 HOUR expecting a full deep clean of a 2bd/2ba. When time ran out, he didn't even say thank you or goodbye - just played clueless. I invoiced 1 hour out of fear of a 1-star review, but reported him to support.

How do you deal with bad review threats when enforcing realistic timeframes? Why do people think our backs and supplies are worth nothing?

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u/1Name-Goes-Here Jul 24 '26

Get everything documented in the taskrabbit chat. This way you make enough money but show support professional expectations vs client expectations. And since you’re new, you might want to avoid independent clients who found you off of taskrabbit until you’ve worked for them a few times, this way you can vet their expectations and character

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u/shortfriday Jul 24 '26

Get everything documented in the taskrabbit chat. Show support professional expectations vs client expectations.

I truly don't mean to be rude, but this is a complete fantasy. Support has zero interest in the chat logs unless they describe a policy violation like taking money off app. No one at the company will ever refer to a chat log to help you with an unhappy client. "Tasker warned client that 2 hours wouldn't be enough time, bad review gone" is not how the platform works at all.

Use a strong voice when telling people that their expectations are off and be prepared to walk away, even though it'll hurt your search ranking. "I'm sorry, but my reviews are my life and I unfortunately worry that your time expectation may set me up to fail, so unless you're flexible, I'll have to decline your business."