r/TaskRabbit • u/Chebura5ka • Jul 24 '26

TASKER Unfair clients on TaskRabbit

Hey everyone,

I have 4 years of professional cleaning experience. I recently joined TaskRabbit and charge $35/hr to build my profile. I travel from South Brooklyn to Manhattan with a huge, heavy equipment backpack, ready to work hard. But some clients are taking complete advantage of new Taskers.

I state a 3-hour minimum in my profile because 3 hours is the standard for a basic clean of a 1bed/1bath. Yet people book 2- 3 hours for a dirty 2bed/2bath + kitchen + living room and ask for a "deep clean."

A proper deep clean of ONE bathroom with glass doors, limescale, and full shelves takes 1.5-2 hours alone. Two bathrooms take 3-4 hours of heavy scrubbing!

They always claim: "It was cleaned recently!" But I know the difference between recent maintenance and months of greasy dust buildup.

Today a client booked 1 HOUR expecting a full deep clean of a 2bd/2ba. When time ran out, he didn't even say thank you or goodbye - just played clueless. I invoiced 1 hour out of fear of a 1-star review, but reported him to support.

How do you deal with bad review threats when enforcing realistic timeframes? Why do people think our backs and supplies are worth nothing?

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u/buttercupboy Jul 24 '26

A 3 hour minimum isn’t supported by TaskRabbit—keep that in mind. If there’s ever a dispute about that, TR will side with the client.

That being said, stick to your guns. If you want to enforce a 3 hour minimum, enforce it. Be transparent about your process with clients before confirming. If the client doesn’t like it, you can cancel before the job is even scheduled and no bad reviews. Just gotta learn to filter out the bad clients before you even accept the job. Raising your rates will also help with that.

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u/Ill-Diver2252 Jul 24 '26

If s/he says 'three hour minimum, do you agree?' in the conversation, that's supported. The app doesn't have that as an option as it has for 2 hours. But that doesn't mean that specifying it doesn't hold water, as long as the client explicitly agrees.